Communications operator

POSITION SUMMARY / RESPONSIBILITIES

Provides front-line telecommunications support by operating a multi-line telephone system and ensuring all inbound and outbound calls are handled promptly, accurately, and professionally. Serves as a central point of communication, routing calls, responding to inquiries, and assisting both internal staff and external callers. Handles urgent and emergency calls with a high level of accuracy and urgency, following established protocols for escalation and notification. Utilizes computer systems to access directories, staff schedules, and patient or organizational information to assist callers efficiently. Coordinates paging and notification processes, ensuring timely communication across departments. Supports administrative and clerical functions including maintaining call logs, tracking records, and assisting with documentation as needed. Maintains a high level of customer service, professionalism, and composure in a fast-paced environment. Builds strong working relationships across teams while delivering a positive experience for all callers.

EDUCATION / EXPERIENCE

High school diploma or equivalent required. Specialized training in multi-line telephone systems or telecommunications preferred. Minimum of six months of experience operating a multi-line switchboard or in a high-volume call handling environment required. Experience with paging systems or internal communication tools preferred. Previous experience in a healthcare or similarly fast-paced, high-pressure environment preferred. Basic proficiency with Microsoft Office (Word, Outlook) and general computer systems required. Experience with call management systems, notification tools, or directory software is a plus. Strong communication skills, attention to detail, and the ability to multitask effectively are essential. Must be able to remain calm and professional while handling urgent or high-priority situations.