Job Title:

Centralized Warranty Clerk Location:

Bomnin Automotive Reports To:

Service Operations Director, Controller Job Status:

Full-time, Non-Exempt Department:

Service Job Summary:

The Centralized Warranty Administrator at Bomnin Automotive is a critical shared-services role responsible for managing warranty operations for multiple assigned dealerships . This position ensures accurate and timely warranty claim processing, compliance with manufacturer guidelines, and maximization of warranty reimbursement across all supported locations. The role requires exceptional attention to detail, strong organizational and communication skills, and the ability to collaborate effectively with service teams across multiple stores.

Key Responsibilities:

Centralized Warranty Claim Processing Accurately complete and submit warranty claims for multiple assigned dealerships to automotive manufacturers. Verify that all required documentation?including repair orders, technician notes, and parts invoices?is complete, accurate, and compliant with manufacturer guidelines. Ensure timely submission of warranty claims to maximize reimbursement and minimize aging across all supported stores. Parts and Labor Warranty Verification Review repair orders from assigned stores to verify warranty coverage for parts and labor. Confirm eligibility for warranty claims in accordance with manufacturer policies and programs. Communicate with service advisors, technicians, and managers across assigned locations to obtain missing or clarifying information. Warranty Reimbursement Management Monitor, track, and reconcile warranty claim status and payments for all assigned dealerships. Proactively follow up on rejected, suspended, or unpaid claims with manufacturers. Identify opportunities to improve claim accuracy and maximize reimbursement across the organization. Record Keeping and Audit Support Maintain accurate and organized warranty records for all supported stores, both digitally and physically as required. Ensure proper filing and retention of warranty documentation in accordance with manufacturer and company standards. Assist in preparing for and supporting internal and manufacturer warranty audits across multiple locations. Cross-Store Communication & Support Serve as a centralized point of contact for warranty-related questions from service advisors, technicians, and management at assigned stores. Provide guidance on warranty procedures, documentation standards, and manufacturer requirements. Support consistency and best practices in warranty administration across all locations. Compliance, Reporting, and Analysis Ensure all assigned dealerships remain compliant with manufacturer warranty programs and guidelines. Generate, review, and analyze warranty reports to identify trends, risks, and improvement opportunities. Escalate recurring issues, training needs, or compliance concerns to Service Management or Service Operations leadership.