Interested candidates should send cover letter and resume to email address provided.

NIGHT STAFF POSITION DESCRIPTION

This position works remotely to provide supervision and support to on-call advocates and to provide direct client services, including in-person support, when necessary, for night, weekend, and holiday coverage.

RESPONSIBILITIES CLIENT SERVICES

• Coordinate with the Helpline Supervisor on all aspects of service provision.
• Check in and provide supervision, information, support and debriefing to the volunteer advocates on- call for the hotline, and for police and hospital accompaniments as per the Night Staff Guidelines.
• Provide confidential advocacy for hotline calls, police and hospital accompaniments, when necessary. Call for Staff Backup to cover Night Staff duties, if called out.
• Address any issues or problems that arise with our answering service with the Staff Backup on duty.
• Contact Staff Backup for support or questions when needed.
• Respond to requests for accompaniments from police stations and hospitals by gathering pertinent information and sending out the on-call advocate, then checking-in and debriefing with the on-call advocate upon their return. If there is no advocate available, the Night Staff will go out instead and call Staff Back up to cover the hotline.
• Respond to Lethality Assessment Protocol (LAP) calls from Police.
• Collaborate with Shelter staff (when on duty) on shelter assessments and other shelter issues.
• Reach out to Shelter Manager, Staff Backup, or Manager Backup for assistance in emergency situations that may arise when the HAVEN shelter is not staffed.
• Relay any follow-up services needed to day staff team
• Input all client information into database in a timely manner for yourself and on-call advocates OTHER
• Attend regularly scheduled Night Staff meetings and trainings needed to maintain advocate certification.
• Participate in supervision sessions with the Night Staff Team Lead.
• Encouraged participation in Quarterly Staff Meetings.
• Encouraged participation in outreach activities and special events.

QUALIFICATIONS

Valid driver's license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required. Completion of Criminal and Driver's Record Check required for hire.

EDUCATION

Associate Degree and/or three years related experience required.

SKILLS:

Effective communication skills, mentoring skills, ability to exercise good judgment and possess critical thinking skills, crisis intervention and advocacy skills. Must complete 30-hour advocacy training prior to the provision of direct services.

Note:

Specialized training for Night Staff is provided following completion of advocacy training.

KNOWLEDGE

Understanding of and sensitivity to the dynamics and effects of domestic abuse and sexual assault. Knowledge of local community resources.

TRAITS:

Ability to work independently, flexible, team player, compassionate, dedicated, maintain healthy boundaries, professional, be culturally sensitive and passionate about the issue of sexual and domestic violence. From HAVEN's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity includes race, gender identity, age, disability status, veteran status, ethnicity, sexual orientation, socioeconomic status, religion, and many other parts of one's identity. Diversity, Equity, and Inclusion are everyone's responsibility.

STATUS OF POSITION HOURS

On-call Nights, Weekends and Holidays, Shifts are typically 12 to 14-hour shifts Hourly position - Per Diem - Non-Benefits Eligible $80/shift, hourly rate for direct client work

REPORTS TO

Helpline Supervisor SALARY:

in person $24.00/hour Shift $80/per shift

Pay:

$24.00 per hour

Work Location:

Hybrid remote in Rochester, NH 03867