Advanced Cosmetic Enhancement Specialist III Rivian - 2.7 Los Angeles, CA Job Details Full-time 20 hours ago Qualifications Customer communication Driver's License Full Job Description As an Advanced Cosmetic Enhancement Specialist, you will be responsible for combining technical expertise with creativity to deliver unparalleled automotive detail solutions according to Rivian's high standards. This role will require high levels of energy and initiative, independent judgment and cross-team collaboration. Ability to complete tasks in a compressed timeline is a must. Day to Day responsibilities include but are not limited to… Follow and promote Rivian's high standards of safety, cleanliness, and organization in all work areas Perform post-service detail inspections ensuring optimal quality control Clean vehicle interiors and exteriors in compliance with standard operating procedures and through use of various chemicals and products Use special purpose cleaners and/or claybars to remove foreign materials which do not respond to normal cleaning procedures, utilizing experience and following product manufacturer recommendations Apply compounds, polishes, waxes, and sealants to auto body and wipe or buff surfaces by hand or machine Ability to perform color/wet sand on exterior surfaces, install ceramic coating, and paint touch-up/corrections as needed Install, trim, and repair paint protection film Open, document, and close work order lines in Rivian's proprietary system Attend meetings, provide updates, and communicate effectively within the detailing organization and cross functional partners Build strong relationships with customers through effective communication and ensuring their needs and expectations are met with exceptional service Track services performed, monitor vehicle charge levels and overall condition of the vehicle Maintain inventory of materials and supplies Move, park and deliver vehicles Use proper personal protection equipment when using products in accordance with SDS and EHS Operate all buffers, polishers, steamers, hoses, vacuums, and other equipment in a safe manner Perform detailing tasks in a mobile environment, away from service center Prior detail or car wash experience - 2 - 4 years recommended Must be 21 years or older and be authorized to work in the U.S Valid in-state driver's license and clean driving record High School diploma or equivalent recommended but not required Certifications or Authorized Installers recommend but not required Sales/customer service experience recommended but not required Ability to communicate, read, and comprehend the English language for all job related instructions and information Willingness to learn and perform a wide range of allocated tasks Willingness to learn and adapt to new technologies and advancements in the industry Excellent manual dexterity skills as well as patience to deal with high stress and high volume situations Attention to detail with excellent customer service, communication, and interpersonal skills Must be able stand or walk for extended hours Must be able to lift and carry at least 50 pounds Driven and self-motivated individual, with ability to work with little or no supervision Must be able to work flexible hours including nights, weekends, and possible holidays Ability to travel for support as needed - around 25% of the time