Responsible for performing general clerical work and assigned duties pertaining to, and in accordance with, the Agency's Public Housing leasing and occupancy policies and procedures and HUD, federal, local and other applicable laws, rules, policies and procedures. Performs a variety of tasks related to assisting in the admission and occupancy of Public low-income units as appropriate within level of expertise. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as Public Housing Assessment System (PHAS) and other future HUD required evaluation systems. The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Responsibilities Undertakes and performs the following and all other work-related duties as assigned. 1. Answers all incoming calls, assists callers with requests and/or directs to the appropriate person or agency. 2. Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner or routes/directs inquiries to appropriate staff. 3. Takes applications, verifies the necessary data and determines eligibility for potential tenants. 4. Interviews prospective applicants for low-rent program. 5. Reviews applications and documentation for completeness, logs applications and inputs data into computer. 6. Utilizes internet, telephone, email, site visits and inspections to obtain information to process paperwork on applicants and residents using Enterprise Income Verification (EIV) when necessary. 7. Computes rent correctly and accurately verifying all income sources such as assets, net cash, asset income and wages. 8. Assists with orientation to new residents by explaining the lease provisions clearly, quoting correct prices, explaining provisions of resident handbook and other Agency polices; escorting prospective residents to inspect the unit; explaining amenities in the community; and discussing other important issues. Orientations should be provided on initial move-in and also during annual reexaminations periods. Draws up and executes contracts. 9. Periodically reviews applicant files and updates information on prospective tenants and places non-respondents in inactive files. 10. Reviews lease documents for accuracy and completeness prior to execution of leases by authorized personnel. 11. Prepares and assists in distribution of notices of rent violations and assists Executive Director with lease enforcement. 12. Ensures appropriate annual recertification of residents and calculation of interim adjustments and entry of data into computer database. Monitors, prepares, and distributes annual recertification and interim adjustment notices. 13. Explains rent calculation to tenants and assists with completion of recertification materials as assigned. Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations. 14. Schedules and conducts re-examination interviews with tenants, following proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Conducts examination and resolution of income discrepancies as necessary. 15. Participates in review and discussion regarding non-compliant tenant issues with Executive Director to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance. 16. Accurately, enters move-in and move-out data into system, as needed. 17. Processes and maintains files and correspondence associated with the leasing/occupancy process in an accurate and timely manner. 18. Maintains assigned case records regarding terminated contracts and assistance or reduction in amounts in amounts of assistance and accurately updates system on all assigned cases and HUD forms in accordance with HUD regulations and Agency policy. 19. Reviews resident/applicant files/folders and verification forms for accuracy and completeness and accurately inputs data into computer in a timely manner. 20. Collects rent, security deposit, and maintenance charges, issues receipts, and maintains accurate records in accordance with Agency policy. Computes rent correctly and accurately verifying all income sources such as assets, net cash, asset income and wages. Collects payments for rent and other services from residents and issues receipts. Posts transactions and prepares and makes deposits. 22. Maintains an accurate cash drawer and balances daily. 23. Posts various daily transactions including rent adjustments, miscellaneous charges, security deposits and move-outs to resident accounts and makes sure items are posted accurately. 24. Processes and maintains resident vacated accounts. 25. Runs reports daily for outstanding balances, deposits, adjustments and documents the adjustments with proper documentation. Assures that everything balances before running the end of day report. 26. Tracks delinquent accounts to determine charge offs. Process necessary paperwork to send account to the collection agency; Prepares & files warrants and posts warrant fees to accounts and locks each account for non-payment. 27. Maintains account information such as present rent and other collections due, overdue payment notification, and reconciliation of rent and other charges collected throughout the month with appropriate personnel. 28. Responsible for obtaining, preparing and processing utility bills for tenants. Enters meter recordings into the Agency software. 29. Receives and processes work orders and dispatches to maintenance. 30. Compiles statistical data for departmental reports. 31. Prepares and makes bank deposits and runs end of month reports. 32. Ensures privacy and maintains security of confidential materials. 33. Conducts walk through inspections for resident at move-in and at resident move-out. 34. Conducts interviews for community service for all non-compliant members. 35. Assists with resident activities. 36. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. Education and Experience Associate degree in Business, Public Administration, or a closely related field from an accredited college or university and two (2) years of experience and/or an equivalent combination of education and experience sufficient to fulfill essential position functions. The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee: w Occupancy Specialist w Rent Calculation w Enterprise Income Verification System (EIV) w Fair Housing Knowledge and Skills Ability to learn federal, state, and local laws, rules, and regulations and Agency policies and procedures pertaining to public housing as appropriate to position. Working knowledge of interviewing techniques and record maintenance. Ability to meet and deal tactfully and courteously with the public. Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities. Ability to make routine decisions in accordance with established administrative rules, regulations and policies, to explain the re-examination process to residents in an objective and impartial manner. Working knowledge of the operation of the Agency's computer system and applicable software. Knowledge of basic math principles sufficient to perform essential job functions. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility. Ability to use basic office equipment such as telephone, fax, copier, and computer. Ability to communicate clearly, concisely, verbally and in writing. Ability to establish and maintain an effective working relationship with other employees. Ability to deal effectively with situations requiring tact and diplomacy. Supervisory Controls The employee receives instructions and supervision from the Executive Director. The employee receives specific instructions when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. The employee's work is reviewed frequently and closely for accuracy, conformance to Agency policies, and attainment of objectives. The Occupancy Specialist has no supervisory duties. Guidelines The employee performs routine duties by following established HUD and Agency policies and procedures. These guidelines cover most job-related situations and the employee may use independent judgment in making some decisions within established parameters and area of expertise as appropriate to the situation. If guidelines do not cover a situation, the employee normally consults the supervisor. Guidelines are generally specific and clear. Complexity The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks. Scope and Effect The employee's work affects resident families, managers, other agencies, and other Agency personnel. The employee's efforts can enhance the Agency's continuing efforts to provide adequate leased housing to low-rent public housing families on a timely basis and at reasonable rates. Personal Contacts Personal contacts are with all of the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by residents, and other Agency activities. Physical Requirements Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment. Must be able to sit or stand for up to eight (8) hours at a time while performing work duties. Must be able to bend, stoop, push, and pull in the performance of office related duties. Must be able to use fingers bilaterally and unilaterally to operate office equipment. Must be able to establish and maintain effective working relationships with co-workers and clients and perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Must have vision and hearing corrected to be able to operate office equipment and fulfill essential job functions. 7. Must maintain a professional appearance and portray a positive image for the Agency. 8. Must be able to maintain punctuality and attendance as scheduled. 9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above. Work Environment Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated. Other Requirements Must possess a State of Alabama driver's license and maintain a good driving record. Must be available for occasional overnight travel for training. Must pass employment drug screening and criminal background check. Must work with the highest degree of confidentiality. The Housing Authority of the City of Opp is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director. Employment with the Housing Authority of the City of Opp is on an "at-will" basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer:

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan People with a criminal record are encouraged to apply

Experience:

Customer service: 2 years (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Opp, AL 36467 (Required)

Work Location:

In person