Ambassador

The Ambassador welcomes and assists patients, their families and visitors entering the hospital; they will answer questions, provide information and direct people to the hospital location they need, thus creating an atmosphere in the hospital that is caring, yet efficient.

Essential Functions:

Greets visitors and patients upon arrival; ascertains patients' and or visitors' needs and directs them accordingly. Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Escorts patients who need help to their destination within the hospital. Assists patients entering or exiting vehicles. Maintains record/log of all patient visits, orders and receives charts to provide for efficient and timely service Possess a patient and a friendly customer service attitude to represent the hospital to all who come to the facility. Schedules transportation for patients as needed to ensure accessibility to referral appointment Contacts Security, Environmental Services or Facilities Management for assistance, when needed. Participates in departmental orientation, on the job training and quality assurance programs/initiatives Participates in a variety of department and hospital educational programs to maintain current skill and competency levels; identifies and discusses performance or training needs with Supervisor

MARGINAL/ADDITIONAL FUNCTIONS

May assist Patient Registration & Health Information Clerk as needed to ensure achievement of established collection goals Performs other job related activities as requested/required Six months of prior customer service experience High School Diploma or GED, required. Indian Preference and Equal Employment Opportunity SCAHC gives preference in hiring to San Carlos Apache Tribal members and other Native Americans in accordance with the San Carlos Apache Tribe's Tribal Preference Policy, as set forth in Section 402 of the Tribe's Human Resources Department Policies and Procedures Manual. Otherwise SCAHC does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect him/her because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship, veteran status, military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, SCAHC complies with all applicable federal, and Tribal laws governing nondiscrimination in employment.