Description MISSION To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

ESSENTIAL DUTIES

Sell inventory on hand Assure that the highest levels of customer service are met Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered Resolve customer concerns or complaints as they arise Follow pricing policies which will provide satisfactory gross margins Obtain approval for work authorized by the customer by obtaining signature Handle daily cash, credit, national account, and fleet transactions Meet goals and sales quotas set by supervisor Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public Clean, restock, and update store displays daily Maintain proper telephone answering techniques Solicit new accounts Protect company assets (inventory, cash accounts, receivables, equipment and real estate). Embrace Purcell's culture of safety and perform all jobs in a safe manner Regular attendance in accordance with assigned schedule Ability to perform physical requirements as listed in job description Other essential and non-essential duties, as assigned by management Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

Minimum Education:

Associate's Degree or Trade School Minimum Job-Specific Experience:

3-5 years

Management Experience:

1-2 years

Driver's License Required:

Yes Other Job-Specific Licenses or Certifications Required:

Tire Industry Association CTS certification, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

(KSA's)

Job-Specific KSA's:

Tire Industry

• Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA's:

Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software) Typing

• Ability to type at 55 wpm Calculator
• Efficient skill with a calculator Phone Systems
• Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA's:

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Persuasion — Persuading others to change their minds or behavior. Service Orientation — Actively looking for ways to help people.

Communication KSA's:

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.