Summary:

Meta is seeking an experienced Design, Development, and Delivery (DD&D) Quality Program Manager to join our Data Center Engineering & Construction ( DEC ) Quality team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently operates, and our innovative services are delivered. This role is responsible for the oversight, management, and continuous improvement of the 3rd Party Quality Agent program, by establishing programmatic standards, driving accountability, and enabling effective coordination between Meta's on-site teams, 3rd Party Agents, General Contractors (GCs), Engineers of Record (EORs), OEMs, and internal Design Engineering stakeholders. Through effective leadership and partnerships, the DD&D Quality Program Manager will leverage program core competencies to drive quality outcomes ensuring predictable on-time delivery of our global campuses.

Required Skills:

Quality Program Manager, Data Center Design and Construction Responsibilities:

1. 3rd Party Agent Program Management 2. Maintain and update the Standard Scope of Work ( SOW ) Template for 3rd Party Quality Agents 3. Assign and allocate 3rd Party Agents to sites based on project needs and resource availability 4. Execute and manage 3rd Party Agent contracts 5. Lead the vetting and onboarding process for new 3rd Party Agents as program needs arise 6. Lead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goals 7. Assess Agent performance and escalate performance issues to Agent Account Representatives 8. Conduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and receiving/providing feedback to and from suppliers, GCs, trade partners, manufacturers, etc 9. Program Oversight & Stakeholder Onboarding 10. Provide overall program oversight and management for the 3rd Party Agent quality program 11. Assist with DDKO (Design Development Kickoff) Program Overview for GC/ EOR Teams and onboarding of those teams to quality expectations and processes 12. Quality Metrics & Issue Management 13. Assess issue trends and metrics (KPIs) at sites and across the program. Escalate to DD&D Manager/Director as needed 14. Work with Product Engineers (PEs) and Project Leads (PLs) to both prioritize and resolve systemic design quality issues across the program 15. Continuous Improvement & Standards Development 16. Collaborate with Product Engineers (PEs), Technical Excellence (TE) Pillar Leads and Change Management team on programmatic and product-specific Lessons Learned or Optimization Embedment on future deployments, as well as in-flight product Errors & Omissions (E&O) fixes 17. Partner with the Design Engineering (DE) Teams to update Program Standards (e.g., Basis of Design documents, Conceptual Design Packages, CDDs, Specifications) based on field performance data and lessons learned 18. Quality Program Management & Cross-Functional Coordination 19. Serve as the Program Manager within the Quality team, owning the roadmap, prioritization, and external alignment for quality/delivery work streams 20. Draft and maintain quarterly Quality OKRs in alignment with DEC cross functional partners 21. Author specifications and process documentation for quality program deliverables, escalation protocols, and risk register and severity-based escalation means and methods 22. Facilitate multi-pillar feedback loops to improve design, schedule, delivery, and quality execution across key stakeholder teams 23. Coordinate cross-pillar dependencies between direct stakeholders (Operations, Operations Engineering, Design, and Delivery teams) and indirect stakeholders (Facilities Operations, Environmental and Safety, and Security teams) 24. track and escalate blockers as needed 25. Contribute to a monthly Health Dashboard - reporting on delivery, quality, process, and dependency dimensions at

GREEN / AMBER / RED

status 26. Support Quality lifecycle activities including charter development, OKR grading, mid-quarter checkpoints, and quarterly reviews 27. Drive resolution of cross-business-unit and cross-pillar friction items identified in retrospectives 28. escalate unresolved items to leadership as needed

Minimum Qualifications:

Minimum Qualifications:

29. Extensive experience in quality control & quality assurance (QA/QC) and/or Commissioning (Cx) programs for data centers or mission critical construction projects 30. BS in Construction Management or Engineering or equivalent work experience 31. Experience with Design-Build and Design-Bid-Build construction programs 32. Experience in civil/structural, building envelope, mechanical, electrical, and I&C disciplines 33. Experience leading QA/QC and Cx programs 34. Experience in contractor, consultant, and vendor management 35. Experience in mission critical power and cooling infrastructure or other critical systems 36. Experience adapting to a fast-paced, hands-on work environment

Preferred Qualifications:

Preferred Qualifications:

37. Familiarity with enterprise-scale data center quality program standards, processes, and tools 38. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) 39. Experience in personnel management, staffing and scheduling 40. Experience operating within cross-functional POD or agile team structures with OKR -based goal-setting 41. Project Management Professional ( PMP ) or equivalent certifications 42. Experience utilizing Autodesk BIM360 Field and/or Autodesk FORMA software 43. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies 44. Experience with data-driven program management, KPI development, and performance metrics 45. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) 46. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) 47. Experience managing third-party quality programs or vendor oversight at a program level 48. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) 49. Experience collaborating across organizational boundaries and influencing decisions without direct authority across multiple teams and stakeholders 50. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Public Compensation:

$150,000/year to $209,000/year + bonus + equity + benefits

Industry:

Internet Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due t To view full details and how to apply, please login or create a Job Seeker account