Job Overview We are seeking a detail-oriented Scheduler to join our team. The ideal candidate will have a strong organizational skill set and be proficient in various software applications to coordinate schedules and appointments effectively.

Scheduler Duties and Responsibilities:

Appointment Scheduling:

You'll answer phone calls to our dedicated scheduling line and book appointments for installations. Efficiently managing the schedule is essential to ensure smooth operations.

Appointment Reminders:

Two days before scheduled appointments, you'll call customers to remind them of their installation day and time. This proactive approach helps reduce no-shows and ensures excellent customer service.

Email Communication:

In addition to phone calls, you'll send reminder emails to customers. Clear communication via email is crucial for keeping customers informed.

Customer Follow-Up:

After installations, you'll follow up with customers to inquire about their level of service satisfaction. Gathering feedback helps improve processes and maintain high-quality service.

Scheduler Qualifications:

Flooring Scheduling Knowledge (Essential): Since your center deals with installations, familiarity with flooring or home improvement scheduling is necessary.

Previous Clerical or Administrative Experience:

Having experience in administrative tasks will be beneficial. You'll handle appointments, emails, and phone calls effectively.

Computer Literacy:

Ability to learn basic computer programs and processes is essential for managing schedules and communication.

Excellent Phone Manners:

Your communication skills over the phone matter. A friendly and professional phone manner ensures positive interactions with customers.

Advanced Organizational Skills:

As a Scheduler, you'll manage multiple appointments and schedules. Strong organizational skills are necessary.

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Flooring scheduling experience of 3 - 5 years

Education:

High school or equivalent (Preferred)

Experience:

scheduling home improvements: 3 years (Required)

Pay:

$17.00 - $19.00 per hour Expected hours: No less than 50.0 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person