Plumbing Service Professional - Residential

Plumbing Service Professional•Residential El Cajon, CA Job Details Full-time $20•$30 an hour 18 hours ago Qualifications Plumbing system maintenance and repair Phone communication Customer service Lead generation English Mid-level Client invoicing Driver's License Attention to detail Driving Organizational skills Time management Mobile devices Full Job Description Plumbing Service Professional Level 1

Company:

Ability Plumbing Service and Repair Location:

El Cajon, California Job Type:

Full-Time Ability Plumbing is a trusted leader in providing high-quality plumbing services to residential. We pride ourselves on our customer-first approach, skilled technicians, and reliable service.

Reports To:

General Manager, Dispatch Manager Work Hours:

7:30•4:30, with a minimal 30-minute uninterrupted meal break, Monday•Friday, some weeknights, and weekends. This position regularly requires overtime due to the nature of the business.

Pay Scale:

$20.00•24.00 Plus Commissionable Opportunities (up to 10%)

Primary Job Function:

Diagnose, repair, and inspect residential plumbing systems top to bottom and lead customers to informed, confident buying decisions with exceptional 5 Star Service and Guarantee.

Required Qualifications:

Valid driver's license 1-4 Years of Experience Show willingness to invest in tools used in the service of trade (APSR has a tool purchase plan in place to assist with acquiring the needed tools) Show willingness to invest time in training seminars and classes Pass background check and Drug test Dependability and positive attitude Time management skills & motivational skills required. Ability to work unsupervised Attention to detail Lift up to 50 pounds Minimal experience with drain snaking Enthusiastic, customer-service oriented Strong work ethic and organizational skills Must comply with all policies, procedures & safety standards Work effectively in a fast-paced environment

Job Expectations:

Arrive at scheduled time Keeps dispatchers updated throughout the day Accurately completed a dispatch debrief on every job Operate company vehicle responsibly Respond to work related phone calls, text messages, and emails during business and on-call hours except while operating vehicle Follows instructions from supervisor and/or dispatcher Report problems with company tools or vehicles in a timely manner Ensure all customers have information regarding monthly Membership plans Learn the benefits and guidelines of the monthly Membership Plan Enroll customers in monthly service partner plan Educate customers on repair vs. replacement options Develop basic knowledge of service and testing tools Develop customer service skills Walk customers through financing options Transition from jobsite to jobsite during workday Communicate effectively with customers Collect signatures and payments from customers at time of service Ability to work staggered schedule and later shift if required Always maintain professional appearance and attitude Complete and turn in all paperwork (job breakdowns, truck reports, receipts, checks, checklists, etc.…) properly and on time Navigate through dispatching software (Service Titan) to create estimates and invoices Educate customers on additional services and products company offers (ie. Tankless and Water Purification options) Provide multiple options Develop skills to perform whole home plumbing evaluations and water heater sediment flush or descale Ability to perform lead generation and turn over process Be able to use and navigate an apple

I-Pad Job Type:

Full-time Pay:

$20.00•$30.00 per hour Application Question(s): Are you willing to undergo a background check? If selected are you able to provide a driver's license to verify an insurable driving record? Are you willing and able to complete a drug screening?

Experience:

Plumbing:

2 years (Required)

Language:

English (Required)

License/Certification:

Driver's License (Required) Shift availability: Day Shift (Required) Ability to

Commute:

El Cajon, CA 92020 (Required)

Work Location:

In person