About Cooper Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado's largest and most trusted residential HVAC and home service companies. We were honored as a 2025 Denver Post Top Workplace, and we continue to grow by putting people first

• our customers and our team. At Cooper, we believe in working hard, having fun, and taking care of each other. We're redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive
• Integrity
• Impact , and we're committed to creating seamless, high-quality experiences for every customer.

Purpose The Journeyman or Master Plumber is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems while delivering an exceptional customer experience. This role combines technical expertise with customer education, helping homeowners make informed decisions about repairs, replacements, and system improvements.

This position is open to licensed Journeyman and Master Plumbers who are passionate about delivering exceptional customer service, technical excellence, and complete home solutions. At Cooper, we believe in a consultative, customer-first approach. Our Plumbers utilize the Service MVP process to thoroughly evaluate customer concerns, identify opportunities to improve safety and efficiency, and present complete solutions. This role also requires participation in our emergency on-call rotation and a willingness to embrace technology, including Rilla AI call recording and coaching tools , to improve communication, customer experience, and professional development. What You'll Do Technical Duties Diagnose, repair, maintain, and install residential plumbing systems and equipment. Service water heaters, tankless water heaters, fixtures, faucets, toilets, drains, sewer systems, water filtration systems, and gas piping. Perform plumbing inspections and identify code, safety, efficiency, and reliability concerns. Conduct leak detection and troubleshooting for residential plumbing systems. Perform plumbing system replacements and upgrades according to company standards and local codes. Maintain accurate documentation of all findings, repairs, and recommendations. Use industry best practices and diagnostic tools to ensure accurate and efficient service. Customer Service & Sales Greet customers professionally and build rapport through effective communication. Listen actively to customer concerns and accurately summarize issues before providing solutions. Educate customers on system conditions, repair options, and replacement opportunities. Utilize the Service MVP process to perform thorough evaluations and identify opportunities to improve the safety, health, comfort, and efficiency of the home. Present recommendations clearly and confidently while helping customers make informed decisions. Promote Cooper's Green Club Membership (GCM) maintenance plans and membership benefits. Provide exceptional customer experiences that generate referrals, reviews, and long-term customer relationships. Technology & Continuous Improvement Use ServiceTitan and other company software to document jobs, estimates, recommendations, and memberships accurately. Participate in coaching and development using Rilla AI call recording and review tools. Demonstrate a willingness to learn and apply the Service MVP methodology , including problem stack discovery, customer education, and solution presentation. Participate in ongoing technical and communication training. Operational & Safety Compliance Follow all company procedures and safety protocols. Comply with all Colorado plumbing codes, regulations, and industry standards. Maintain a clean, organized, and fully stocked service vehicle. Complete service tickets and required documentation accurately and on time. Participate in the company on-call rotation, including evenings, weekends, and holidays as scheduled. Maintain a professional appearance and represent Cooper Heating & Cooling positively at all times. What You Bring Colorado Journeyman Plumber License required Minimum 6 years of residential plumbing experience Strong diagnostic and troubleshooting skills Experience with water heaters, tankless systems, sewer and drain systems, water quality products, and residential service plumbing Experience with boiler service, repair and installation

• is a plus Valid driver's license with a clean driving record Strong communication and customer service skills Ability to explain technical information in a clear, customer-friendly manner Professional appearance and positive attitude Ability to lift up to 75 pounds and work in various weather conditions Comfortable using mobile technology, ServiceTitan, and field service software Willingness to learn and embrace the Service MVP sales and service process Openness to coaching and development through Rilla AI Must pass drug test and background check

Compensation Pay Range:

$25

• 27 per hour plus uncapped performance incentives and commissions Top performers earn $100,000
• 130,000+ annually.

Benefits Health Insurance Dental Insurance Vision Insurance Life/AD&D Insurance Long-Term Disability Coverage FSA Health Care and Dependent Care Additional Benefits:

Accident, Hospital, and Critical Illness Coverage 401(k) with generous 3% company match Paid Time Off (PTO) Paid Holidays Ongoing Technical and Leadership Training Company Vehicle Company Uniforms Team events, community involvement, and a values-driven culture Join the Green Team If you're a licensed Journeyman or Master Plumber who takes pride in delivering exceptional service and wants to be part of a growing, innovative home services company, we'd love to meet you. Join Cooper Heating & Cooling and help shape the future of home services in Colorado.

Application Deadline:

This job posting will close on August 28, or sooner if the position is filled before that date. Cooper Heating & Cooling reserves the right to extend or modify this deadline based on business needs.