BA - Lead Marina Attendant - Seasonal

SUMMARY To provide excellent customer service to all Marina guests. Responsible for the supervision, operation of the facilities, staff; and ensuring a smooth-running day-to-day activity of Big Arm & KwaTaqNuk marina properties. No member of the Marina operations department including the Supervisor is above any work/tasks needing to be done to meet the overall goal of safety and an enjoyable visit for the guests.

DUTIES & RESPONSIBILITIES

Maintain guest contact and provide excellent customer service. Primary point of contact for both Marina properties; KwaTaqNuk & Big Arm Keep track of and log inventory for both Marina properties; KwaTaqNuk & Big Arm monthly Knowledgeable with the Flathead Lake area, history, points of interests and sights Promote the Shadow, KwaTaqNuk Resort and Big Arm specials, events, and promotions to help increase revenue. Knowledgeable of the Shadow's schedule, ticket pricing, etc. Knowledge of fuel prices Fueling boats Responsible for day-to-day activities of both Marina properties; KwaTaqNuk & Big Arm Oversee the cleanliness of both Marina properties, shores, docks, and the patio areas, keeping the areas free of litter/trash. Create and maintain Marina staff work schedules. Monitor and submit Marina staff time records to payroll. Will assist in the hiring of any Marina staff. Responsible to train all Marina staff as they are hired. May need to assist guests with boarding & disembarking. May need to assist with emergency. Must adhere to employee appearance and dress code. Other duties as assigned. EDUCATION and/or

EXPERIENCE

High School diploma or equivalent required. Previous supervisory experience is required. Have a working knowledge/experience of marina services.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Skill & knowledge in use of computers. Excellent customer service. Problem solving & decision making. Strong team player. Math skills. Cash handling experience. Excellent written, verbal & interpersonal skills. Knowledge of safety, emergency & life-saving procedures. First Aid and CPR certification. Know how to swim.

CERTIFICATES, LICENSES & REGULATIONS

Required First Aid & CPR training within two weeks of hire. Required Spill Response training within two weeks of hire. Required to watch Customer Service video annually. Must complete POS training. Must complete Cash handling training. This individual as a condition of employment will be subject to random drug testing. It is always the responsibility of the employee to have all documents current and valid.