BDC Service Manager

BDC Service Manager - Lexus of Westport Monday-Friday | Rotating Saturdays Salary + Commission Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business Development Center. The ideal candidate is organized, customer-focused, and experienced in managing service-related communications and appointment flow within a luxury dealership environment. Key Responsibilities Oversee daily operations of the Service BDC Manage inbound service calls, internet inquiries, and appointment scheduling Lead, coach, and motivate BDC team members to achieve monthly goals Ensure accurate CRM updates and follow-up processes Monitor appointment show rates and service retention metrics Partner closely with the Service Manager and Advisors to maximize workflow and customer satisfaction Maintain high CSI standards consistent with the Lexus brand Qualifications 3-5 years of BDC, Service BDC, or Automotive Service experience (management preferred) Strong communication and leadership skills Customer-focused and team-oriented Proficient with CRM systems Valid driver's license Benefits Medical/Dental/Vision Coverage Paid Vacation/Sick/Personal Time 401K Plan with Employer Contribution All inquiries will remain strictly confidential. #IND3