Billing Operations Business Analyst (CC&B/MDM)

Job

SGS Consulting

Oakbrook Terrace, IL (In Person)

$127,920 Salary, Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/7/2026

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Illinois 60181

06 Months Pay rate: $61.50HR on w2 without PTO (No Paid Holiday or Sick leave).

1st Work Schedule

Full time preferred: 5 days, 40 hours Minimum 3 days Onsite Top 3 Skills Needed
Participate in Billing IT projects Gather requirements and criteria Create and approve test conditions Assist with Change Management activities Candidate MUSTHaves
Direct experience with Oracle Customer Care & Billing (CC&B) and/or Meter Data Management (MDM) Experience preferred in a regulated utility environment Years of Experience
Minimum 3 years (preferred range: 5 10 years) Education Level / Type
Bachelor s degree in Business or related field Specific Technical Experience
Oracle Utility products:

No utility experience Interview Process

Virtual Project Information Supporting the billing operations team on various technical implementations of new customer programs and services Responsibilities Develop, organize, and present operational reports for internal and external stakeholders Manage large datasets for analysis and reporting (operational, performance, and financial) Participate in Billing IT projects (requirements gathering, test scenarios, UAT, change management) Troubleshoot operational and IT issues and coordinate resolutions with internal teams Desired Experience Bachelor s degree in Business or related field High proficiency with Microsoft Word, Excel, and PowerPoint Working knowledge of utility billing processes and customer service programs (rates, payments, service orders) Familiarity with utility workflows: metertocash, outage management, customer interaction channels Direct experience with Oracle CC&B and/or MDM in a regulated utility environment Strong experience with testing (UAT), defect tracking, and resolution Strong communication, analytical, and problemsolving skills