We are looking for an Office Manager to lead the day-to-day operations of a busy medical practice in Troy, New York. This role is responsible for keeping administrative functions organized, supporting providers and staff, and helping create a smooth and welcoming experience for patients. The ideal candidate brings healthcare office leadership experience, strong operational judgment, and the ability to balance staff oversight with hands-on administrative coordination.
Responsibilities:
- Direct daily administrative operations to keep the medical office running smoothly, efficiently, and professionally.
- Lead front-desk and administrative team members by coordinating schedules, assigning work, providing training, and offering ongoing support.
- Respond to patient concerns with professionalism and urgency while helping maintain a high standard of service throughout the practice.
- Oversee key revenue-cycle and intake activities, including insurance verification, referrals, prior authorizations, billing support, and point-of-service collections.
- Safeguard patient documentation by ensuring records are accurate, secure, and handled in accordance with privacy and regulatory standards.
- Partner with physicians and clinical personnel to align workflows, resolve operational issues, and improve daily office coordination.
- Maintain and refine office procedures, monitor staff performance, and address coaching, disciplinary, and development needs when appropriate.
- Support recruiting and onboarding efforts, manage timekeeping and attendance, and help maintain consistent staffing coverage.
- Track supply levels, office expenses, and inventory needs, coordinating purchases to avoid disruptions in operations.
- Review productivity, patient flow, and overall office performance to identify process improvements, control costs, and support reporting, budgeting, and payroll activities.