Find & Apply For Receptionist Jobs in Queen Creek, Arizona

Position Title:

Patient Experience Coordinator Location:

Nichols Orthodontics +

Aesthetics Employment Type:

Full-Time (36+ hours) About Us At Nichols Orthodontics + Aesthetics , we don't just create stunning smiles — we create exceptional experiences. Our team is passionate about patient care, attention to detail, and a positive, uplifting work culture.

Our practice culture centers around delivering a top-tier patient experience while maintaining a warm, supportive, and growth-focused environment.

We're looking for a Patient Care Coordinator who brings warmth, organization, and a service-first mindset to every interaction. Position Overview The Patient Experience Coordinator at Nichols Orthodontics + Aesthetics is a position that blends front office responsibilities and light clinical support — perfect for someone who enjoys staying organized but also loves interacting with patients. You'll report to our Patient Experience Lead and work closely with the whole team. If you're proactive, detail-oriented, and take pride in creating great patient experiences, you'll do wonderfully here. Key Responsibilities Scheduling & Appointment Management Welcome patients and families with warmth, professionalism, and enthusiasm Create a five-star experience from check-in through check-out Answer phones and respond promptly and professionally to incoming web inquiries Communicate with patients through phone, text, and email Schedule new patient consultations, aesthetic appointments, and ongoing treatment visits Confirm appointments and help maintain an efficient, well-paced schedule Maintain accurate patient records and information within our practice management systems Maintain patient confidentiality and follow HIPAA requirements Insurance & Financial Support Verify patient benefits through Dental Butler Confirm insurance coverage and benefit details Obtain necessary authorizations to support seamless treatment progression Assist patients with understanding their insurance benefits and financial responsibilities Help answer billing and insurance-related questions in partnership with our Insurance Coordinator Lab & Appliance Management Submit lab cases to the appropriate laboratories Check in and organize incoming lab cases Prepare lab cases according to the upcoming patient schedule Communicate with laboratories regarding delivery dates, appliances, and case needs Ensure lab cases are accurate and ready ahead of scheduled appointments Qualifications and Skills Ideally 2+ years of dental or orthodontic front office experience Comfortable with orthodontic software (Wave Ortho is a plus!) Good understanding of dental/orthodontic insurance Great communication skills — friendly, clear, and professional A positive, team-oriented attitude

Bonus:

Any previous orthodontic assisting or clinical experience Why You'll Love Working Here A consistent 4-day workweek (Monday-Thursday) A fun, supportive team that loves what they do Opportunities to grow in both admin and clinical skills A modern, patient-focused environment

CORE VALUES

Patient experience, results, and culture. Applicants must demonstrate passion for orthodontics and must be detail oriented and adaptable. Patient relationships are very important to us, and as such, we are looking for candidates that have the ability to connect with a bright and engaging personality. Drama is not tolerated and we are looking for a bright positive personality to join our family. Join our team and contribute to providing exceptional orthodontic care to our patients. This role offers the opportunity to work in a dynamic environment where your skills and expertise will be valued. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

Employee discount

Work Location:

In person