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Receptionist / Front Desk & Patient Care Coordinator True Performance RSF |

Rancho Santa Fe, CA Compensation:

$20-$26 per hour, depending on skills and experience True Performance RSF is seeking a polished, highly organized receptionist with exceptional multitasking skills and extremely high attention to detail . Our mission is to help patients optimize their brain and body, and our front desk plays an essential role in delivering an outstanding patient experience. The ideal candidate combines excellent hospitality with precise administrative skills and the confidence to discuss high-value treatment plans, address payment questions, and collect payments professionally.

Business Hours & Schedule Requirements Monday-Thursday:

8:00 a.m.-5:30 p.m.

Friday:

8:00 a.m.-4:30 p.m. Occasional Saturday shifts for partial-day coverage are required. Attendance at occasional scheduled team-building and community outreach events is mandatory and may occur outside regular business hours. Required attendance is paid, with applicable overtime. Candidates must have reliable availability for their assigned schedule and these occasional additional commitments. Key Responsibilities Deliver a warm, attentive, and professional experience for patients, visitors, and prospective clients. Manage a busy front desk while handling calls, inquiries, scheduling, payments, and administrative tasks accurately. Maintain exceptional organization of patient records, digital files, calendars, and front desk workflows. Schedule every prescribed treatment modality according to the written treatment plan, including any specified order of services. Handle new-client inquiries confidently, explain practice services within your role, and convert qualified inquiries into scheduled appointments. Discuss doctor-recommended treatment plans and financial arrangements with confidence, clarity, and professional assertiveness. Collect treatment-plan payments, confirm approved payment arrangements, and maintain accurate transaction records. Follow up promptly with prospective and current patients. Protect patient privacy and follow HIPAA requirements and practice confidentiality procedures. Required Qualifications High school diploma or equivalent; bachelor's degree strongly preferred . Experience in a healthcare setting and a working understanding of HIPAA compliance. Excellent multitasking abilities, with consistent accuracy and follow-through in a fast-paced environment. Extremely high attention to detail and strong front desk organization skills. Strong proficiency in Microsoft Office, Google Workspace, OneDrive, and appointment scheduling platforms . Extensive experience handling phones and new-client inquiries, with a demonstrated record of converting qualified inquiries into appointments. Sales experience and comfort discussing and collecting payments for high-value treatment plans. Excellent hospitality or customer service skills, clear communication, and a professional presence. Ability to remain composed, prioritize competing demands, and complete tasks without repeated reminders. Who Will Thrive Here You are personable, proactive, dependable, and comfortable taking ownership of the front desk. You can make patients feel welcome while keeping schedules, records, and payments meticulously organized. You value health, wellness, and an active lifestyle, and you are enthusiastic about supporting a practice dedicated to optimizing brain and body performance. You approach treatment-plan conversations with confidence and respect, helping patients understand the recommended next steps and their financial options. To Apply Please submit your résumé and a brief introduction describing your healthcare front desk experience, software proficiency, and sales or patient-payment experience. Include your availability and an example of how you have successfully managed multiple priorities while maintaining accuracy and excellent customer service. True Performance RSF is an equal opportunity employer.

Pay:

$20.00 - $26.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Paid time off Referral program

Work Location:

In person