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Housing Resource Specialist Masis Staffing - 3.2 Springfield, MA Job Details Full-time | Contract $20.50 an hour 1 day ago Qualifications Foreign language proficiency Teamwork Writing skills Filing High school diploma or GED Organizational skills Clerical experience Productivity software Full Job Description Overview Masis Staffing is currently seeking a Housing Resource Associate. The Housing Resource Associate provides exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner. This is a contract role through March 2027. Bilingual in English/Spanish is highly preferred.

Responsibilities include:

Provide exceptional, friendly, and helpful service to all callers, clients, and visitors Educate consumers about the organization's programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to "real time" data entry into internal system Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies Maintain adequate supply of up-to-date program materials and forms in reception and resource areas Manage, organize, and update information in all required databases and software applications Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary Work collaboratively to plan and prepare workshops for tenants and landlords Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders Perform general clerical duties including but not limited to: scanning, filing, faxing, copying, preparing correspondence and reports Proactively identify and inform the program managers of any issues that may adversely affect the department or organization Requirements include: Previous office experience, at a call center, or in a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute Bilingual (English/Spanish) verbal and written skills required Demonstrated ability to communicate clearly and effectively, both verbally and in writing Demonstrated ability in Microsoft Office, and comfort learning new technologies Ability to organize and prioritize effectively in a fast-paced environment Excellent problem-solving and networking skills experience may vary. #

MSSHOST Pay:

$20.50 per hour

Work Location:

In person