Find & Apply For Receptionist Jobs in Laurel, Maryland

Whole Health Veterinary Care is seeking applications for a Veterinary Administrative Professional/Receptionist as we improve & expand our practice to better serve our local community. This Full-Time position will range from $15.50 to $21.00 per hour depending on experience. This position is best suited to an experienced veterinary administrative professional who is already familiar with the pace, workflow, terminology, and client-service demands within a busy veterinary practice.

Privately Owned Practice:

Whole Health Veterinary Care is a privately owned, independent veterinary practice. We value the experience and skills that team members may bring from larger or corporately owned practices, but our day-to-day environment is distinctly different. As an independently owned practice, we are able to maintain a personal, collaborative, and community-focused atmosphere where communication is direct, individual contributions are valued, and decisions are made with our patients, clients, and team in mind. We are looking for someone who appreciates the advantages of working in an independent practice and enjoys being part of a close-knit team where professionalism, accountability, flexibility, and genuine relationships with clients and coworkers matter. Corporate veterinary experience is absolutely welcome and can be valuable to our team. However, candidates should understand that this is not a corporate practice and should not expect a corporate-style work environment.

Our Mission Statement:

Our mission is to provide high-quality veterinary care to our patients. We strive to provide both medical and behavioral health services. We achieve this goal through effective communication with and responsible education of our clients. To us, high quality veterinary care follows the standards set forth by the national and state veterinary boards and species related associations. We always strive to meet these goals with compassionate care of our clients and their pets.

Hospital Culture:

• High quality Medicine (Gold Standard)
• Compassionate
• Low Stress/ Fear Free
• Educational
• Clients
• handouts, follow-up emails, lectures, videos, etc.
• Staff
• monthly training, outsourced training, CE lectures, etc.
• Communicative
• We want to have real conversations with clients about patient care and recommendations.
• We want the staff to communicate needs and workflow consistently and succinctly.
• Strong work force that is skilled and confident in their duties.

The practice will support its team with paid maternity/paternity leave options, competitive salary & health insurance benefits.

Veterinary Administrative Professional/Receptionist Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Notifies the practice team of client/visitor arrival and performing check-in tasks.
• Answering telephone calls and returning e-mails with professional communication skills.
• Scheduling appointments using our designated software within guidelines set by office protocol for availability based on need/service required.
• Understanding these details and using critical thinking is of the utmost importance.
• Informing the veterinarian on a call of any emergencies or instances of possible animal abuse/neglect that require urgent attention.
• Issuing invoices for treatment and prescribed medication after each consultation.
• Receiving and verifying payments after each consultation.
• Supports continuity within the practice team by documenting and communicating actions, irregularities, and continuing needs.
• Monitor and managing of administrative & janitorial supplies.

Coordinating with Office Manager to place orders as needed.

Position Requirements:

• Minimum 3 years of administrative experience, with veterinary practice experience strongly preferred.
• Candidates with substantial experience in the veterinary field are especially encouraged to apply.
• Prior experience with veterinary medical billing software is highly valued, with hands-on experience using Covetrus Pulse considered a significant advantage.
• Intermediate computer proficiency and competent Microsoft Office skills.
• Ability to maintain confidentiality and handle sensitive client and patient information appropriately.
• Excellent organizational, time management, and multitasking abilities while maintaining a strong commitment to accuracy.
• Communicates with empathy, professionalism, and confidence, particularly during stressful or emotionally difficult interactions.
• Ability to work shifts, in the evening, on weekends, and on public holidays, as needed.

The Right Candidate:

We are looking for someone who understands that veterinary front desk position is much more than answering phones and scheduling appointments. The successful candidate will be comfortable working in a medical environment, communicating confidently with clients about patient care and financial matters, recognizing when a situation requires immediate attention, and maintaining accuracy and professionalism when the hospital is busy or emotionally demanding. Professionalism, sound judgment, accountability, empathy, and clear communication are essential to this position. If you have substantial veterinary administrative/reception experience and are looking for an opportunity to contribute to a high-quality, client-focused, privately owned veterinary practice, we would like to hear from you. Please submit your resume and 3 references to RLubow@MDVetCare.com. We look forward to learning more about your experience.

Pay:

$15.50

• $21.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Parental leave Vision insurance

Work Location:

In person