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Receptionist / BDC Coordinator Tommy's Motorsports Position Overview Tommy's Motorsports is looking for a friendly, organized, and motivated Receptionist / BDC Coordinator to serve as the first point of contact for our customers while also supporting our sales team with lead follow-up and appointment setting. This is more than a traditional receptionist position. In addition to managing incoming calls and assisting customers, this person will help ensure that internet leads, phone leads, and previous customer inquiries receive consistent and timely follow-up. The ideal candidate is professional on the phone, comfortable communicating by text and email, organized, dependable, and motivated by performance-based compensation. Primary Responsibilities Reception & Customer Service Greet customers entering the dealership and help direct them to the appropriate department or team member. Answer and route incoming dealership phone calls professionally and efficiently. Assist customers with basic questions regarding dealership hours, departments, inventory, and available services. Take accurate messages and ensure customer requests are delivered to the appropriate employee. Maintain a professional, welcoming, and organized front-desk environment. Assist management and other departments with basic administrative tasks as needed. BDC / Sales Support Respond to and follow up with internet, website, phone, and other sales leads. Contact customers by phone, text, and email using the dealership's CRM and communication systems. Follow established lead follow-up schedules to ensure opportunities do not fall through the cracks. Re-engage customers who previously inquired but have not yet purchased. Assist with follow-up on unsold showroom traffic and previous sales opportunities. Answer basic inventory and dealership questions while transitioning detailed product or pricing conversations to a salesperson. Identify customer needs and encourage qualified customers to visit the dealership. Schedule appointments for customers to meet with the sales team. Confirm upcoming appointments and follow up with customers who miss scheduled appointments. Notify sales staff and management of scheduled appointments and important customer information. Accurately document calls, texts, emails, appointments, and customer interactions in the CRM. Maintain accurate customer records and update lead statuses as necessary. Appointment & Lead Management The BDC portion of this position will be measured primarily on the employee's ability to create quality showroom opportunities , via appointments set, appointments kept, and appointments sold. Not simply the number of phone calls made.

Key performance indicators may include:

Outbound follow-up activity Customer contact rate Appointments scheduled Appointment show/kept rate Sales resulting from BDC appointments CRM follow-up completion Quality and accuracy of CRM notes What We're Looking For Excellent phone and customer-service skills Friendly, professional personality Strong verbal and written communication skills Comfortable making outbound customer follow-up calls Comfortable communicating through phone, text, and email Basic computer skills and ability to learn dealership CRM software Strong organization and attention to detail Ability to manage multiple conversations and follow-up tasks Dependable attendance and punctuality Ability to work effectively with the sales team Self-motivated and comfortable working toward measurable goals Previous dealership, powersports, automotive, receptionist, customer-service, call-center, or BDC experience is helpful but not required for the right candidate. Why This Position Matters The goal of this position is simple: make sure every customer receives timely, professional follow-up and every legitimate sales opportunity gets another chance to become a customer. This person will play an important role in both the customer's first impression of Tommy's Motorsports and the sales team's ability to convert leads into showroom visits and sales.

Pay:

$25,000.00 - $35,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Location:

Clinton, TN 37716 (Preferred)

Work Location:

In person