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Job Title:

Winter Shelter Program Manager Position Type:

Non-Exempt, Temporary Term:

November 1st, 2026 - March 31, 2027

Compensation:

$30.00 per hour

Schedule:

40 hours per week, weekend and on-call hours will be required during shelter operating season. About Road2

Home:

Road2Home is a 501(c)(3) nonprofit organization based in Bellingham, WA, providing community-based support for people experiencing homelessness. Our goal is to help clients access services and build strategies that meet their basic needs while moving toward stable housing. Our Outreach Department delivers direct services to people experiencing homelessness, and our Shelter Program provides temporary housing and case management services.

About this program:

This program is a temporary emergency shelter providing a safe, warm place to stay overnight for adults experiencing homelessness in Bellingham. It will operate nightly from December 1, 2026 through February 28, 2027, with a capacity of 60 beds and additional surge capacity during severe weather .

Position description:

. This position carries full operational oversight of the Winter Shelter program. Responsibilities include hiring, training, and direct supervision of on-site staff, budget management, community relations, and accountability for program performance from setup through close out. Essential functions & responsibilities: Emergency response - Respond promptly and effectively to on-site emergencies, including medical incidents, behavioral crises, and safety concerns, either directly or by coordinating with the on-call supervisor. Staff recruitment, onboarding & training - Recruit, hire, onboard, and train a seasonal team of approximately 30, including 6+ Shelter Supervisors. Coordinate required certifications and training for all staff, including CPR/First Aid, Narcan, and de-escalation/conflict management. Reporting & contract compliance - Compile and submit accurate, on-time reporting for internal data management systems and funder/contract requirements; maintain organized records to support compliance and audits. Financial oversight - Manage the Winter Shelter Program budget directly, including approving expenses and purchases, monitoring spending against budget, and flagging variances to the Director of Programs. Plan and facilitate regular all-staff and supervisor meetings to share updates, and address operational or guest-related concerns. Support Supervisors with day-to-day operations. Provide day-to-day guidance to Shelter Supervisors on operational decisions and staff management, and act as an escalation point for issues beyond a Supervisor's authority. Implement shelter policies and procedures including guest intake, code of conduct, safety protocols, and incident response. Update them as needed throughout the season. Ongoing monitoring and evaluation of shelter operations and guest outcomes, gathering feedback from staff and guests, and adjusting procedures to improve safety, service quality, and program effectiveness throughout the season. Timesheet approval and PTO requests - Review and approve staff timesheets and paid time off requests in a timely manner, ensuring accurate payroll processing and adequate shelter coverage. Communication with outside agencies and funders - Serve as the primary point of contact for outside agencies, community partners, and funders regarding the Winter Shelter Program. Represent the program at relevant meetings. Program close-out. Lead the shelter's end-of-season close-out, including final reporting, budget reconciliation, equipment/supply storage or disposition, staff offboarding, and a debrief to capture lessons learned for future seasons.

Qualifications and Requirements:

Bachelor's degree in Human Services or a related field preferred. Relevant experience will be considered as equal to a degree. Knowledge of and experience with issues of homelessness, poverty, addiction, domestic violence, and recovery. Sensitivity to cultural diversity in all forms is required. Direct experience with conflict management and de-escalation is required. Experience with program creation, including developing operational plans, policies & procedures, program frameworks, hiring documents, and implementation structures. Experience building and managing a team, including hiring, evaluation, corrective action/termination, and ongoing supervision. Experience working with grant-funded programs and reporting accurately against funder/contract expectations. Knowledge of and experience with trauma-informed care and harm reduction preferred. Ability to work effectively both as a team member and independently, with Road2Home staff and a diverse client base. Strong interpersonal communication skills, written and verbal, for engaging colleagues, guests, and outside agencies. Proficiency with Google Suite applications, including Docs, Sheets, Gmail, and Google Calendar. Ability to successfully pass pre-employment background screening. Physical Demands/Environmental Conditions Intermittent high-stress environment. Standing 30%, walking 40%, sitting 30%; ability to climb stairs. Medium to heavy lifting, up to 40+ lbs. Possible exposure to a variety of illnesses. Both indoor and outdoor activity, regardless of weather conditions. Ability to respond rapidly and effectively to emergency situations.

Pay:

$30.00 per hour Expected hours: 40.0 - 45.0 per week

Work Location:

In person