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Job Title:

Part-Time Dispatcher / Reservationist (with Driving Duties as Needed)

Location:

Delta Area Transit Authority (In-Person)

Compensation:

$21.50 per hour

Schedule:

Part-Time (30-39 hours per week; flexible shifts based on staffing needs)

About Us:

The Delta Area Transit Authority (DATA) provides essential public transportation services to our community. We're committed to safety, reliability, and excellent customer service. Join our team and help make a difference in the lives of those who rely on us every day.

Position Overview:

We are currently seeking a Part-Time Dispatcher / Reservationist who will also serve as a backup driver when needed. This position is vital to our daily operations and serves as the first point of contact for customers scheduling rides or requesting transit information.

Key Responsibilities:

Answer incoming calls to schedule, confirm, and cancel transit reservations Dispatch drivers efficiently while managing route adjustments in real-time Communicate effectively with drivers via radio and scheduling software Maintain accurate trip logs and input data into dispatching systems Provide excellent customer service Operate a DATA van on a fill-in basis, ensuring safe and courteous transportation of passengers Perform clerical duties as needed, including filing, record-keeping, and reporting Work independently and multitask efficiently in a fast-paced, transit environment Ensure compliance with agency policies, safety procedures, and federal/state regulations Candidates should be available to work Monday through Thursday from 6:00 AM to 6:00 PM and Friday and Saturday from 7:00 AM to 2:00 PM. Flexible scheduling options are available.

Preferred Qualifications:

Strong customer service and communication skills, especially over the phone and two-way radio Basic computer proficiency (Microsoft Office, scheduling software, email) Detail-oriented and organized with the ability to manage multiple priorities Dependable, self-motivated, and comfortable working with minimal supervision Knowledge of the local service area is a plus

Requirements:

Willingness to drive a transit van as needed (training provided) Ability to pass a pre-employment drug screen and participate in ongoing random drug testing (including cannabis) Must be 21 years of age or older High school diploma or GED Benefits (Pro-Rated Based on Hours Worked): Paid Time Off Paid holidays Life insurance Short-term disability Accidental death & dismemberment insurance Paid training and ongoing professional development EAP Services Simple IRA with a 3% Match after a year

Work Environment:

This is an in-person position based at our dispatch center. The role involves office work with occasional local driving duties. Shift flexibility is required and may vary based on staffing and transit demands.

Join Our Team:

If you're a reliable and compassionate individual who enjoys working with the public and thrives in a dynamic environment, we encourage you to apply. Help us keep our rural community moving safely and efficiently.

Job Type:

Part-time Pay:

$21.50 per hour

Benefits:

Flexible schedule Life insurance Paid time off

Work Location:

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Find & Apply For Dispatcher Jobs in Escanaba, Michigan

Part-Time Dispatcher / Reservationist (with Driving Duties as Needed)