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Scheduler / Operations Coordinator
Harbor City, CA

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Scheduler

Job Description

Seeking a courteous and professional Scheduler responsible for providing high-volume patient appointment scheduling. Appointment management includes scheduling, rescheduling, cancelling appointments efficiently using company specific software. Act as first point of contact, answering phone inquiries, and addressing non-clinical complaints or needs.
Additionally:
  • Update and verify patient information and personal data within the electronic medical record system.
  • Collaborate with clinical staff to optimize provider schedules and ensure smooth workflow in clinics or specialized departments.
  • Adhere strictly to patient confidentiality guidelines (HIPAA) and company policies.
Qualifications:
  • High school diploma or GED
  • 2-4 years medical receptionist and/or patient scheduling experience
  • Must have experience with high-volume environment
  • Demonstrate excellent phone etiquette and customer service attitude
  • Strong interpersonal skills for patient interaction and team coordination
  • High attention to detail and multitasking capabilities
  • Ability to type at minimum 30 WPM
  • Ability, and willingness, to quickly learn new computer systems
Plus:
EPIC exp Patient Scheduling, Electronic Medical Record System