The courteous and professional Scheduler is responsible for providing high-volume patient appointment scheduling and appointment management. This includes scheduling, rescheduling, cancelling appointments efficiently using company specific software. Act as first point of contact, answer phone inquiries, and address non-clinical complaints or needs.

Additionally:

• Update and verify patient information and personal data within the electronic medical record system.
• Collaborate with clinical staff to optimize provider schedules and ensure smooth workflow in clinics or specialized departments.
• Adhere strictly to patient confidentiality guidelines (HIPAA) and company policies.

Qualifications:

• High school diploma or GED
• 2-4 years medical receptionist and/or patient scheduling experience
• Must have experience with high-volume environment
• Demonstrate excellent phone etiquette and customer service attitude
• Strong interpersonal skills for patient interaction and team coordination
• High attention to detail and multitasking capabilities
• Ability to type at minimum 30 WPM
• Ability and willingness to quickly learn new computer systems

Preferred:

EPIC Patient Appointment Scheduling, High volume