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Scheduler / Operations Coordinator
Fraser, MI
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ICR Services

Operations Support Specialist

Job Description

Operations Support Specialist ICR Services Fraser, MI Job Details Full-time 9 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Customer communication Microsoft Outlook Team leadership Spreadsheets Administrative experience High school diploma or GED Associate's degree Leadership Full Job Description This position is responsible for overseeing Customer Service, Purchasing, Outsourcing, Shipping/Receiving, and Repair Operations production while driving continuous improvement, operational efficiency, and customer satisfaction through effective processes, tools, and service excellence. Essential Duties Responsible for the overall flow of operational functions and processes (Customer Service, Purchasing, Outsource, and Shipping/Receiving). Monitor production of Repair Operations (metrics, rush orders, warranty Review, etc.). Be a visionary in a constant pursuit toward improvement and cost reduction opportunities. Identify tools needed to provide quality service and satisfy customers. Identify and resolve operational and customer issues/concerns. Promote a culture of safety, engagement, and solutions-focused work. Work on special projects - as assigned. Qualifications & Requirements High School Diploma or GED. Associates degree (preferred). At least 5 years of administrative operations experience (required). Proven leadership ability. Strong problem-solving skills. Effective multi-tasking skills. Excellent written and verbal communication skills. Tenacious mentality and approach. Demonstrated proficiency in use of Microsoft Office (Outlook, Word and Excel).
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Financial Aid/Assistance
  • 401(k) Plans
  • Health Insurance
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