Find & Apply For Scheduler / Operations Coordinator Jobs in Lehi, Utah

Company Overview Headquartered in Lehi, Utah, Property Management Inc. (PMI) is one of the fastest growing property management franchise companies in the United States, offering five pillars of property management: Residential, Association, Commercial, Short Term Rental, and Multifamily. PMI is a franchisor. We partner with entrepreneurs who want to build a successful business with the backing of a trusted brand. Our network includes 400+ franchise locations operating in five countries and one US territory, managing over 100,000 properties. PMI is consistently recognized by Entrepreneur magazine in multiple categories.

Our Vision:

To become the world's premier property management brand.

Our Mission:

We open doors to a better life™. Our Core Values Community. We only win together. Service. We set the standard. Trust. We do what we say. Entrepreneurship. We find a better way. People. We respect one another. The Role We are seeking an experienced Residential Franchise Support Specialist to join our Residential pillar team. You will be the primary operational partner for franchise owners managing single family and multifamily rentals. Your job is to open doors to a better life for our partners by helping them run stronger businesses: better owner retention, higher revenue per door, tighter operations, and faster growth. You will coach new partners through launch, help established partners scale, and use performance data to know where each office needs help most. Location and Hours This position is on site at our Lehi headquarters in the Thanksgiving Point area. Remote or hybrid work is not an option. Our office offers spectacular views of the valley and mountains from every working area. We offer a compressed workweek, so you work 4.5 days giving you an extended weekend every week. Monday through

Thursday:

8:30 a.m. to 5:00 p.m.

Friday:

8:30 a.m. to 12:30 p.m. What You Will Do Serve as the first point of contact for Residential franchise partners, answering operational questions and solving problems across phone, email, video, and our internal channels Coach partners through every stage of growth, from startup offices building their first portfolio to strategic offices managing thousands of doors Review partner performance on key metrics including revenue per door, owner retention, client satisfaction (NPS), and work order turnaround, and build action plans with offices that fall behind Help partners uncover fee opportunities and strengthen their revenue model within brand standards Train partners individually and in groups on our tech stack Lead sessions at our Residential and Conversion Workshops held at headquarters Guide partners on the full lifecycle of management agreements and leases, from owner onboarding and leasing through renewals, move outs, and owner offboarding Provide practical guidance on accounting best practices and help partners spot issues before they become compliance problems Share best practices from top performing offices across the network Contribute to pillar initiatives such as training content, Summit sessions, and new program rollouts What You Bring 3+ years of hands on experience as a residential property manager or portfolio manager Deep understanding of management agreements, lease cycles, and day to day property management operations Working knowledge of trust accounting and property management accounting Strong command of property management software; Rentvine or Appfolio experience is a significant plus Comfort reading performance reports and using data to guide a conversation Experience supporting or working alongside remote teams Excellent written and verbal communication, with the confidence to coach business owners An entrepreneurial mindset and a bias toward finding a better way Preferred CPM (Certified Property Manager) designation and/or an active real estate license, or equivalent experience Experience owning or operating a property management business, or working in a franchise system Experience with multifamily rentals Who Thrives Here You believe we only win together, so you celebrate when a partner hits a milestone. You set the standard for service and hold yourself to it on every call. You do what you say, and partners know they can count on your follow through. You look for a better way instead of accepting how things have always been done. And you treat every partner and teammate with respect. Benefits Robust health insurance with a generous employer contribution Compressed 4.5 day workweek at full pay On site office at

Thanksgiving Point Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person