Find & Apply For Customer Service Manager Jobs in Ceres, California

Overview We are seeking a dynamic and dedicated Customer Service Manager to lead our self-storage facility operations with enthusiasm and professionalism. In this role, you will be the primary point of contact for customers, ensuring their storage needs are met with exceptional service while managing day-to-day administrative and operational tasks. Your energetic leadership will foster a positive environment, promote customer satisfaction, and drive the success of our property management team. This position offers an exciting opportunity to combine customer service excellence with property management expertise in a fast-paced, growth-oriented setting. Responsibilities Oversee daily customer interactions, providing expert guidance on storage unit options, lease agreements, and facility policies to ensure a positive experience. Manage lease or rental agreement processes, including signing of vendor contracts, various agreements, renewals, and terminations, ensuring compliance with legal and company standards. Utilize property management tools such as Yardi and OneSite to maintain accurate records of tenant accounts, payments, and occupancy status. Handle conflict management effectively by addressing customer concerns promptly and professionally while adhering to Fair Housing regulations and landlord-tenant law. Supervise staff members in delivering excellent customer service through coaching on phone etiquette, upselling techniques, and conflict resolution strategies. Coordinate property maintenance activities to ensure facilities are clean, safe, and well-maintained in accordance with property management standards. Support budgeting efforts by tracking revenue streams from rentals and managing operational expenses efficiently. Foster strong client relationships through proactive communication, problem-solving, and personalized service that encourages customer loyalty. Skills Proven experience with property management systems such as Yardi, OneSite, or similar platforms. Excellent conflict management skills with the ability to negotiate effectively and resolve disputes amicably. Demonstrated ability in team management—motivating staff, delegating tasks, and fostering a collaborative environment. Proficiency in Microsoft Office Suite for data entry, reporting, filing, and administrative tasks. Knowledge of property maintenance procedures and facilities management best practices. Experience in sales or upselling rental units or related services to maximize revenue opportunities. Exceptional client communication skills with a professional phone etiquette approach. Familiarity with real estate administrative processes including contracts and lease management. Ability to handle multiple priorities efficiently within an office environment while maintaining attention to detail. Join us as a Customer Service Manager where your energy fuels exceptional service delivery! Bring your expertise in property management tools like Yardi or OneSite along with your passion for customer satisfaction—your leadership will make a tangible difference every day!

Pay:

$6,274.33 - $7,474.51 per month

Benefits:

Health insurance

Work Location:

In person