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Prime Staffing Group Inc.

Customer Success Coordinator

Pay: $19–$21/yr

Posted: 6 weeks ago

Location: Perris, CA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Job Description

Mission

The Customer Success Coordinator (CSC) is responsible for ensuring Clients feel taken care of and are delighted by the CSC's communication and support.

The CSC is consistently acting with urgency and focused on providing solutions to challenges that exceed the Client's expectations. The CSC is expected to have a strong understanding of KDS service offering, systems, process, Client base, and able to build lasting relationships with their KDS Client portfolio.

RESPONSIBILITIES

Customer Success Support

Responsible for being the main contact in supporting Client requests, questions and escalations
Responsible for adhering to all standards & structure across all functional areas of the CS team and providing recommendations for continuous improvement
Responsible for maintaining all Client related information (example: new SOP's, How To's, Client Contact list and Job Aides), to support CS coverage and continuous execution of Client requirements Tactical Customer Success (including but not limited to)
Order management
Importing successfully, timely, and accurately into relevant system, ensuring processing before cancel date, routing on time, review if extensions required, provide tracking as requested
Inbound Management
ensure inbound PO's are being completed and confirmed back to Client
Inventory Management
review items in Systems to ensure UOMs are set and accurate, work with Clients for new item UOMs, review and help reconcile inventory discrepancies
Customer Chargebacks
vetting for accuracy, root cause analysis and prevention in partnership with Operations and Logistics
Invoicing and Billing
Ensure work orders are accurate for VAS work, support CSM in invoice vetting and review
Chep pallet usage and reconciliation Tactical projects
Provide support and assistance for new Client Onboarding Projects
Provide support and assistance for existing Client projects (One-off VAS, new technology)
Other assistance to Customer Success team projects as needed Responsible to perform other duties as assigned or required

SKILLS, ABILITIES & EXPECTATIONS

Excellent communication skills both verbally and written
Ability to build strong Client and Coworker relationships with Trust
Strong understanding and working knowledge of KDS systems, WMS(s), Reporting capabilities
Strong understanding and working knowledge of KDS process and operations
Highly organized and adaptable to changing priorities
Able to maintain urgency and accuracy in all tasks

EXPERIENCE

Experience in Customer Service & Experience in a 3PL or Brand work environment
Experience with Extensiv and Scale WMS
Experience and ability to use full Microsoft suite of applications and tools, with focus on Outlook, Teams, and Excel

JOB TRAINING

KDS Values, Culture, and Organization chart review
Active Client list and overview
System tools, tech stack, and processing

Pay:

$19.00

$21.

00 per year

Work Location:

In person