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Now viewing: Commercial Lines Service Manager
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W3Global
Commercial Lines Service Manager
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Job Description
Key ResponsibilitiesLead and manage commercial trucking insurance service operations.
Oversee complex trucking and fleet insurance accounts, ensuring high-quality client service and retention.
Manage renewals, policy servicing, endorsements, audits, and claims coordination.
Build and maintain relationships with insurance carriers, underwriters, MGAs, and wholesalers specializing in transportation insurance.
Review and manage Commercial Auto Liability, Motor Truck Cargo, Physical Damage, General Liability, and other related trucking insurance coverages.
Develop and standardize service workflows and procedures using Applied Epic.
Supervise, mentor, and train Account Managers and Client Service Specialists.
Collaborate with producers on account retention, renewal strategies, and client service initiatives.
Monitor account performance, service quality, and operational efficiency.
Ensure accurate policy administration and timely resolution of client service issues.
Required QualificationsMinimum of 3 years of commercial insurance experience.
Direct commercial trucking insurance experience is required.
Strong understanding of trucking insurance coverages, fleet operations, and underwriting requirements.
Active Illinois Property & Casualty insurance license or the ability to obtain one promptly.
Experience managing large commercial transportation accounts.
Strong leadership, communication, organizational, and problem-solving skills.
Experience with Applied Epic is strongly preferred.
BenefitsHealth, dental, and vision insurance.401(k) retirement plan.
Annual performance bonus.
Paid holidays.
Paid time off.
Professional development and licensing support.
Oversee complex trucking and fleet insurance accounts, ensuring high-quality client service and retention.
Manage renewals, policy servicing, endorsements, audits, and claims coordination.
Build and maintain relationships with insurance carriers, underwriters, MGAs, and wholesalers specializing in transportation insurance.
Review and manage Commercial Auto Liability, Motor Truck Cargo, Physical Damage, General Liability, and other related trucking insurance coverages.
Develop and standardize service workflows and procedures using Applied Epic.
Supervise, mentor, and train Account Managers and Client Service Specialists.
Collaborate with producers on account retention, renewal strategies, and client service initiatives.
Monitor account performance, service quality, and operational efficiency.
Ensure accurate policy administration and timely resolution of client service issues.
Required QualificationsMinimum of 3 years of commercial insurance experience.
Direct commercial trucking insurance experience is required.
Strong understanding of trucking insurance coverages, fleet operations, and underwriting requirements.
Active Illinois Property & Casualty insurance license or the ability to obtain one promptly.
Experience managing large commercial transportation accounts.
Strong leadership, communication, organizational, and problem-solving skills.
Experience with Applied Epic is strongly preferred.
BenefitsHealth, dental, and vision insurance.401(k) retirement plan.
Annual performance bonus.
Paid holidays.
Paid time off.
Professional development and licensing support.
Important Requirement:
Direct commercial trucking insurance experience is essential for this position. Candidates without relevant trucking insurance experience will not be considered.Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Other Retirement and Savings