Find & Apply For Customer Service Manager Jobs in Fairfield, New Jersey

Turn client relationships into measurable growth. Sneeze It helps fitness, wellness, and service brands grow through digital advertising, CRM systems, and call center services. We're looking for an experienced Customer Success Manager who combines strong client relationships with commercial judgment

•and knows how to use AI to work more effectively. You'll be the primary contact for a defined portfolio of clients, helping them understand their results, making clear recommendations, and keeping our delivery teams focused on their goals. Success means clients stay, see value, and trust you to move their business forward. What you'll do Own the client relationship. Lead performance reviews, set clear expectations, and follow through on commitments. Turn results into action. Interpret advertising and lead-conversion data, identify what needs attention, and recommend practical improvements. Protect retention. Recognize dissatisfaction or declining performance early and coordinate a clear recovery plan. Keep delivery moving. Translate client priorities into clear briefs, owners, and deadlines across strategy, creative, web, and call center teams. Grow accounts thoughtfully. Identify additional services that solve a client's problem and support their business goals. Improve how we work. Use AI and automation to streamline reporting, meeting follow-ups, account preparation, and routine communication. What you'll bring At least three years of customer success or account management experience , ideally in a digital marketing agency. A proven record of retaining and growing accounts , with specific examples of results you personally helped achieve. Confidence discussing paid social, paid search, cost per lead, lead quality, booking rates, and sales conversion. Experience managing multiple client relationships and coordinating work across specialist teams.

Strong communication skills:

you can explain performance clearly, handle difficult conversations, and make recommendations with confidence. Practical experience using AI in your work. You've implemented workflows that save time or improve quality, and you know how to verify outputs and handle client information responsibly. Experience with franchise businesses, fitness or wellness brands, GoHighLevel, or call center operations is a plus.

Compensation Base salary:

$70,000

•$85,000 per year, based on experience.

Benefits:

health insurance, Dental Insurance, paid time off, holidays How you'll work You'll own client relationships and accountability for follow-through, supported by specialists responsible for execution. This is a client-facing, in-office role based in [City], NJ, with room to improve our processes and help shape how we use AI across customer success. We're looking for someone who brings ideas, tests them, and can demonstrate what improved. How to apply Alongside your résumé, share two brief examples: A client relationship you retained, recovered, or grew

•and the outcome. An AI workflow you introduced or improved

•what it did and the difference it made. Anonymized examples are welcome.

Pay:

$65,000.00

•$80,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Experience:

Digital marketing: 3 years (Required)

Google Ads:

2 years (Preferred)

Facebook Advertising:

2 years (Preferred)

Work Location:

In person