Find & Apply For Customer Service Manager Jobs in Montgomery, Ohio

• Lead Access Coordinator
• Bethesda North Hospital
• Make a difference every day as an Access Associate at TriHealth Bethesda North Hospital.

Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities , a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs.

• Requires 2 weeks of Full-time Day paid training in Norwood.
• Apply today and grow your career with a team that truly values you.

Location:

• Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242 https://share.

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OfnIKM Work Schedule:

Hours/shifts vary Holiday/weekend rotation, various shifts needed

Incentives & Benefits:

• For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

For PRN/Optional, there is access to 401(k) and other benefits. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

This position is responsible for training, daily oversight, and work direction of Access Coordinators and requires demonstrated success as an Access Coordinator. Maintains the master schedule, covers open shifts, maintains payroll. Responsible for the following daily activities: monitoring work flow, assigning work, auditing staff, running reports, and problem solving for staff issues. Supports Manager by attending meetings, providing input for staff performance appraisals and assisting with other duties as assigned. Assists Manager in identifying and implementing process improvement initiatives. Provides staff education to improve performance and is able to work in multiple Access areas. Provides after hours on-call coverage for multiple Access areas.

Job Requirements:

Associate's Degree or Diploma in Healthcare Business, Health Administration, Allied Health Equivalent experience accepted in lieu of degree Proven aptitude for creating and providing training Understands basic concepts of process improvement Able to perform multiple complex processes 1-2 years experience Customer Service in a TriHealth Access role or equivalent

Job Responsibilities:

Provides adequate staffing within budgeted guidelines. This includes the functions of payroll, scheduling, training and overtime. Achieves patient satisfaction, accuracy, and producitivity targets. Provides operational support to multiple sites and or areas. Troubleshoots problems and departmental issues to achieve a smooth daily workflow. Coordinates activities with the manager such as performance issues, process improvement, staff development and policy development and implementation.

Other Job-Related Information:

Working Conditions:

Climbing

• Rarely Concentrating
• Consistently Continuous Learning

• Consistently Hearing:

  Conversation

• Consistently Hearing:

  Other Sounds
• Consistently Interpersonal Communication
• Consistently Kneeling
• Consistently Lifting