Find & Apply For Customer Service Manager Jobs in Langhorne, Pennsylvania

Fred Beans Ford of Langhorne is looking for an experienced Assistant Service Manager / Service Advisor to join our team! If you're an experienced automotive Service Advisor or Assistant Service Manager looking for a busy shop where you can build relationships, stay active, and maximize your earning potential, this could be a great next step. Our Langhorne Ford location is a high-volume dealership with a busy service operation and a strong customer base. Backed by both the strength of the Ford brand and the resources of Fred Beans Automotive Group, you'll have the opportunity to work alongside an experienced service team while representing one of the most recognized automotive brands in the industry. We are ideally looking for someone who has previous dealership Service Advisor or Assistant Service Manager experience and can step into the role with an understanding of the automotive service process, customer communication, and the pace of a busy dealership. What You'll Do Serve as the primary point of contact for customers throughout the service process Greet customers, identify their service and repair needs, and accurately document concerns Work closely with technicians to communicate repair recommendations, timelines, and updates Review recommended services and repairs with customers and obtain necessary approvals Build lasting customer relationships and help drive customer retention Prepare and review repair orders for accuracy Monitor the progress of vehicles throughout the day and keep customers informed Help maximize service department performance while maintaining a strong focus on the customer experience Work closely with Service Management and the technician team to keep a busy shop running efficiently Follow up with customers and help resolve concerns when needed What We're Looking For Previous automotive Service Advisor or Assistant Service Manager experience strongly preferred Strong understanding of automotive service and repair processes Ability to manage multiple customers and repair orders in a fast-paced environment Excellent communication and relationship-building skills Strong sales and customer service abilities Organized, detail-oriented, and comfortable prioritizing throughout a busy day A customer-first mindset and commitment to high customer satisfaction Valid driver's license and reliable transportation Why You'll Love It Here Voted "Best Places to Work" 8 Years Running - Our people-first culture sets us apart. Busy, High-Volume Ford Service Department - Join an established operation with a strong customer base and plenty of opportunity. Strong Brand & Organization - Represent Ford while having the support and resources of one of the region's largest automotive groups. Company-Funded Training - We invest in our people, including ongoing professional and leadership development. Career Growth Opportunities - Build your career within Service Management and across the Fred Beans organization. Performance-Based Earning Pote...