Find & Apply For Customer Service Manager Jobs in Gallatin, Tennessee

Company Overview Jamil Packaging Corporation is a family-owned corrugated conversion plant dedicated to producing high-quality shipping cartons since 1973. We foster a positive, fast-paced, and collaborative environment where employees are treated like family, encouraged to grow professionally, and empowered to contribute innovative ideas aligned with our core values. Overview Reporting to the TN Division Manager, the Account Manager will provide all divisional customers with quotes, order acknowledgments, and manage all communications between clientele and Jamil Packaging with a focus on onboarding new items and managing open projects. In addition, this role will service the needs of our customers and serve as the communication link regarding products, services, and status of orders/projects and needs. This position will Support our customer Service/Admin role as well as Support the TN Division Manager as needed. The Account Manager will follow all company policies & procedures, department standard operating procedures and safety protocols, while exhibiting behavior that models Jamil's CORR values: Do the Right Thing; Team before Self; Embrace Accountability; Be a Loyal Teammate; and Stay Humble & Positive. EOS Accountability Chart Major Roles for this position

• Primary Tennessee Estimator.
• Maintaining Customer Relations.
• Inside Project Management.
• Order entry responsibilities.
• Verification of accurate information.
• Liaison between Jamil Packaging Corporation sales team and customer. Essential Functions
• Support to the Customer Service/Administrative Role, Estimator, and Digital Manager during times of absence.
• Support as the lead for the daily morning and afternoon meetings, in the absence of the TN Division Manager.
• Manage inventory levels on accounts.
• Maintain or exceeding customer expectations/requirements.
• Respond effectively and accurately to customer requests, i.e., quotes, order management to include, status, product knowledge, and plant capabilities.
• Proactively maintain customer retention, taking into consideration profitability.
• Assist in determining root cause and corrective action by initiating Quality Corrective Action (QCA) process and positively responding to customer complaints based on individual customer needs.
• Provide support and proactively ensuring customer requests are complete to their standards and effectively communicate those standards to the customer, based on their desired means of communication.
• Understand, and stay current on Jamil products and markets related to events that impact standard business procedure so adjustments can be made.
• Project management of new projects, ensuring New Item Checklist is complete.

o Data entry for workflow requests for estimating and design. o Furnish specifics for quote to Estimator and follow up to deliver to customer in a timely manner. o Ensure communication is maintained throughout project with Estimator, Sales & Customer as to delivery information, delays and/or pertinent order details. o Inform customer on quote of delivery date from receipt of Purchase Order (PO). o Deliver a clean and complete "order pack" to production for new items. o Gather items for customer approval. o Production liaison. o Notify Sales Representative of order, production, and/or delivery issues. o Direct day-to-day customer contact.

• Responsible for pricing authority within guidelines once initial pricing is established on reorders.
• Commit to shipping/delivery dates within guidelines on reorders.
• Develop and deliver timely and accurate cost estimates to customer or Sales.
• Build and verify accurate specifications and styles.
• Develop production routing/logistics plan for all orders with input from production.
• Communication liaison to Sales Representatives.
• Creating/editing SOP's; recommend changes in procedures and/or policies, when appropriate.
• Ensure Jamil's SOP's for consistency with established guidelines.
• Understanding, learning, and following all department SOP's effectively for the position.
• Perform other related duties, as assigned by supervisor. Required Skills/Abilities
• Must be a working manager, able to manage any project in the absence of team members, or during peak times. This includes working overtime (OT) hours as the needs of the organization deem necessary.
• Must possess strong verbal and written communication skills to effectively communicate with internal and external customers.
• Must be leader, able to effectively train, mentor, manage and hold team accountable.
• Must possess solid employee relation skills to effectively speak to and address employee issues and positively influence your team.
• Must possess conflict resolution skills to effectively handle employee concerns/issues in a timely manner.
• Must be organized with strong attention to detail.
• Must be able to self-motivate, be accountable, direct and set priorities for your team.
• Must possess basic math skills to include fraction to decimal conversions and vice-versa.
• Must be proficient with MS Office Programs.
• Prefer experience with HRMS; however, willing to train the right individual. Education and Experience
• High school diploma or equivalent required.
• Associate degree in related field preferred.
• Preferred to have five (5) years' experience in the packaging/corrugated industry.
• Minimum of five (5) years Customer Service (inside sales) experience within a manufacturing environment is preferred.
• Supervisory or leadership experience is preferred.
• Required training and/or mentoring experience.

Join us at Jamil Packaging and be part of a passionate team committed to growth, innovation, and excellence!

Pay:

$45,760.00 - $56,160.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Vision insurance

Work Location:

In person