Find & Apply For Customer Service Manager Jobs in Kenosha, Wisconsin

Uline Inc., a leading North American distributor of packaging and shipping materials, seeks a Senior Customer Operations Manager to lead its Customer Service & Support team. In this role, you will drive exceptional service for B2B customers, optimizing order management, escalations, and issue resolution. Partnering with sales, supply chain, and warehouse teams, you'll use data to refine processes, boost efficiency, and uphold Uline's results-driven culture. This position offers comprehensive training, career growth, and the opportunity to shape a high-performing customer operations organization. Responsibilities Lead the Customer Service & Support team to deliver exceptional service to B2 B packaging customers. Develop and monitor KPIs for order accuracy, response time, and customer satisfaction. Optimize customer operations processes, including order management, returns, and issue resolution. Collaborate with sales, supply chain, and warehouse teams to ensure seamless end-to-end customer experience. Analyze service performance data and implement continuous improvement initiatives. Coach, mentor, and develop team members, fostering a results-driven, collaborative culture. Oversee customer escalations and drive root-cause corrective actions. Support implementation of new systems, tools, and best practices to improve efficiency. Partner with leadership on staffing, budgeting, and service-level strategies. Ensure compliance with company policies and customer requirements. Required Skills Customer operations management Call center / contact center management KPI development and analysis CRM systems (e.g., Salesforce or similar) Order management and fulfillment processes Excel and data analysis Process improvement / Lean principles People leadership and coaching Customer escalation management Cross-functional collaboration