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Client Care Coordinator 7Q Spa Laser Aesthetics Calabasas, CA Job Details Part-time $19 - $21 an hour 1 day ago Benefits Paid training Opportunities for advancement Qualifications Professional networking Interpersonal skills Medical scheduling Attention to detail Problem-solving Full Job Description About 7Q Spa Your True Self, Revived. At 7Q Spa, our mission is to revitalize beauty through the art of aesthetics, while preserving the individuality that makes each client uniquely themselves. Expert techniques and thoughtful, personalized care are integrated into every experience, designed to restore, refine, and rejuvenate. From the initial consultation through every step of the aesthetic journey, we strive to provide a tailored, elevated experience that empowers our clients and creates balanced, harmonious results that remain authentic to the individual. Our approach is rooted in trust, intention, and long term relationships. We believe the best aesthetic outcomes do not change who you are; they make you feel more like your true self. Intention. Connection. Transparency. Longevity _________________________________________________________________________________________ We look for team members who genuinely embody these values. At 7Q, that means doing the right thing even when no one is watching, communicating openly, taking ownership of your responsibilities, paying attention to the details, and treating every client and colleague with genuine care. We value people who are proactive rather than reactive; who notice what needs to be done and take initiative; who are comfortable being held accountable to measurable goals; and who understand that exceptional hospitality and strong business performance go hand in hand. Every member of the 7Q team contributes to the client experience, reputation, and growth of the practice. Position Summary The Client Care Coordinator is the first and often last point of contact for the 7Q Spa client experience. This position goes beyond traditional front desk responsibilities. The Patient Care Coordinator is responsible for creating a welcoming, elevated, and highly personalized experience while supporting the operational and financial health of the practice through exceptional scheduling, rebooking, client communication, and follow up. The ideal candidate is warm and personable while remaining polished, organized, detail oriented, and results driven. They understand how to build genuine client relationships while confidently guiding clients through scheduling, treatments, products, and future appointments. Success in this role means clients feel known and cared for, providers have productive and well-managed schedules, and opportunities for rebooking and continued care are consistently captured. Key Responsibilities Serve as a welcoming, knowledgeable, and professional first point of contact for all clients. Manage CRM and EMR systems - experience with Hubspot a PLUS Maintain familiarity with returning clients, their preferences, providers, and treatment journeys. Ensure the reception and client facing areas consistently reflect 7Q Spa's standards for cleanliness, organization, and presentation. Accurately schedule, confirm, modify, and coordinate client appointments. Assist in maintaining strong client retention through thoughtful communication and follow up. Recognize opportunities to reconnect with clients who have not visited the practice within their typical treatment cycle. Maintain working knowledge of all 7Q Spa treatments, services, providers, products, memberships, promotions, and policies. Educate clients on relevant services and offerings without creating a high-pressure sales environment. Respond to new client inquiries promptly and professionally. Follow up with leads and prospective clients according to established practice protocols. Appropriately invite satisfied clients to leave Google reviews according to established practice protocols. Support referral initiatives, events, promotions, and client engagement efforts. Contribute ideas for improving client experience, retention, scheduling, and overall practice performance. Represent the 7Q Spa brand consistently in person, by phone, digitally, and throughout every client interaction. Performance Expectations & KPIs Performance for the Patient Care Coordinator will be evaluated using both client experience standards and measurable practice outcomes.

Key performance indicators may include:

Provider schedule utilization / percentage of available appointment capacity filled Successful filling of cancellations and open appointment times Waitlist utilization Percentage of eligible clients rebooked prior to leaving Follow-up completion for clients who leave without rebooking Client retention and return appointment metrics Google reviews generated Client feedback and satisfaction Accuracy and professionalism of client communication Quality and consistency of the check-in and checkout experience Appointments booked Lead to appointment conversion Participation in practice promotions and initiatives Appropriate identification of additional treatment opportunities Scheduling accuracy Payment and checkout accuracy Timeliness of follow-up Completion of assigned responsibilities Adherence to practice procedures and standards Specific KPI targets may be established and adjusted by leadership based on practice goals, provider capacity, seasonality, and business needs. Patient Care Coordinators may be eligible for performance-based incentives tied to individual and/or team goals. Additional incentive opportunities may be established for areas including: Google review generation Rebooking performance Schedule utilization Lead conversion Client retention Practice-wide revenue or growth goals What Success Looks Like at 7Q A successful Client Care Coordinator doesn't simply manage the front desk. They know the clients. They know the schedule. They recognize opportunities before being asked. They understand when a client should return and help make that happen. They protect the provider's time, contribute to the health of the business, and make every client interaction feel personal. Above all, they represent what 7Q stands for: Integrity, Intention, Connection, Excellence, Transparency, and Longevity. Our Brand Promise The 7

Q Spa Promise:

We revitalize what is uniquely yours, preserving the features, character, and essence that make you unmistakably you.

Pay:

$19.00 - $21.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Opportunities for advancement Paid training

Work Location:

In person