Find & Apply For Customer Service Representative Jobs in Huntington Beach, California

Customer Service Representative Game Day Legends Inc. Huntington Beach, CA Full-time About the Role Game Day Legends specializes in live-streamed sales of autographed sports memorabilia (helmets, jerseys, cards, mystery boxes, and more) across platforms including eBay, Whatnot, Fanatics Live, TikTok, StockX and Shopify. We're looking for a reliable Customer Service Representative to serve as the primary point of contact for customer messages and inquiries across all live-streaming and e-commerce platforms. You'll handle day-to-day customer communications, resolve issues quickly, and help maintain the high-quality experience our buyers expect. Responsibilities Serve as the main point person for customer service messages, chats, DMs, and inquiries across all live-streaming platforms (Whatnot, eBay Live, Fanatics Live, TikTok Shop, and related channels). Monitor and respond to customer messages daily, including order questions, tracking updates, product details, and post-purchase support. Manage follow-ups on open tickets, unresolved issues, and customer requests to ensure timely resolution and high satisfaction. Process basic order-related requests such as shipping updates, address changes, return/refund inquiries, and authentication questions (escalating complex cases as needed). Enter and update customer information, order notes, and case details accurately in internal systems or spreadsheets. Communicate clearly and professionally with customers while maintaining a friendly, solution-oriented tone that reflects the Game Day Legends brand. Collaborate with the live-selling, inventory, and fulfillment teams to resolve product or order issues. Track and document recurring customer issues or feedback to help improve processes. Maintain organized records of customer interactions and ensure consistent follow-through on commitments. Support high-volume periods during or immediately after major live shows and product drops. Requirements Previous customer service experience (retail, e-commerce, call center, or similar). Strong attention to detail and accuracy in data entry and record-keeping. Excellent written communication skills with the ability to respond clearly, professionally, and efficiently. Comfortable multitasking and managing multiple conversations or tickets at once. Reliable computer skills and ability to learn new platforms and internal tools quickly. Strong problem-solving skills and a calm, patient approach when handling customer concerns. Ability to work independently and stay organized in a fast-paced environment. Preferred Qualifications Experience supporting live-streaming or multi-platform e-commerce businesses (Whatnot, eBay, TikTok Shop, Shopify, or similar). Familiarity with sports memorabilia, trading cards, or collectibles. Experience using CRM tools, helpdesk software, or order management systems. Knowledge of shipping processes, returns, and basic e-commerce policies. Availability that aligns with live show schedules or extended customer service hours. What We Offer Opportunity to work with a growing live-commerce business in the sports memorabilia space. Collaborative team environment. Health Insurance To Apply Please submit your resume and a short note on why you're interested in supporting customers in the sports memorabilia / live-selling space.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person