Find & Apply For Customer Service Representative Jobs in Bloomfield, Connecticut

Job Title:

Customer Service Rep- Sr.

Location:

Bloomfield, CT 06002 (Hybrid)

Duration:

6+ Month Contract Overview As a Customer Service Rep (TAM Case Specialist), you'll manage and administer Family & Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims—guiding individuals through eligibility, documentation, and leave status updates while ensuring every decision aligns with federal/state regulations and plan requirements. If you're detail-oriented, confident in the

FMLA/ADA

process, and thrive in a service-focused environment, this is a great opportunity to make a real impact. Required Skills High school diploma 1+ year of experience in Absence Management claims Working knowledge of FMLA and/or ADA claim processes, including what's required for compliance Any Claims experience will also be a good to go. Strong customer service skills with a clear focus on employee experience and satisfaction High attention to detail and ability to maintain accurate records/documentation Ability to: Make eligibility decisions during intake calls Gather needed information from employees and supporting systems Perform follow-ups such as recertifications, intermittent leave tracking, and return-to-work (RTW) confirmations Update systems to reflect leave status and maintain strong diary/documentation notes Nice to Have Skills Experience creating or improving

FMLA/ADA

workflow procedures Any type of claims handling experience Strong familiarity with administering leave plans across multiple requirements and scenarios Preferred Education and Experience Bachelor's degree preferred Bring your claims knowledge and customer-first mindset to a role where accuracy and empathy matter every day—apply now and take the next step in your career. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit Dexian | Unlock trajectory changing opportunities. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Pay:

$19.00 - $20.00 per hour

Work Location:

Hybrid remote in Bloomfield, CT 06002