Find & Apply For Customer Service Representative Jobs in Canton, Georgia

Pay:

$22.00 - $24.00 DOE Job description: SUMMARY The Customer Service Representative provides support to the sales department by processing orders and resolving customer service issues. They collect necessary information, confirm orders with ship dates, and manage return material authorizations (RMAs) and freight claims. The role involves handling quote requests via the InfoUSA email and entering data into SalesForce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. 1. Sales Orders Responsible for requesting tax, freight, etc. information from customers before setting up an account and entering order. Responsible for creating accounts for new customers, in coordination with accounting. 2. Enter Sales Orders into the system Provides order confirmation to customer with estimated ship dates and method of delivery. Provides customer service and resolves issues by offering solutions, explanations and options. Investigates and resolves customer return material authorizations (RMA) Investigates and processes freight claims or provides customers with information to process their own claim. Phone Calls Receives initial call-in requests for customers that do not know their salesperson Lead Routing Manages InfoUSA email address and routes quote requests and emails accordingly. Responds to emails in a timely manner. 3.

Maintain SalesForce CRM:

a. Update and maintain CRM (SalesForce) system with accurate information on leads and other new contacts New leads include call ins, quote requests, email request, etc. b. Ensure all interactions and transactions are documented correctly for future reference. 4. Acts as a team player in support of all organizational issues a. Follows and embodies company core values 5.

Compliance and Safety:

a. Adhere to all company operating policies, procedures, and safety protocols. b. Follow established plans and programs to maintain a safe and productive work environment. 6. Responsible for light purchasing of supplies for office and also some purchasing of supplies for orders.

SUPERVISORY RESPONSIBILITIES

N/A QUALIFICATIONS

Education:

High school diploma or equivalent

Experience:

2-4 years of related customer service experience

• Excellent communication skills, both verbal and written
• Service orientation. Critical thinking, active listening
• Must be detail oriented
• The job will require working with remote employees; chat and web meetings will be required. Proficiency in Microsoft Office (i.e., Word, Excel, and PowerPoint) applications, Internet, and (Outlook) electronic mail.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Technical aptitude to understand product specifications and assembly processes.
• Ability to work independently and collaboratively in a team-oriented environment.
• Ability to work with very little supervision. Experience with ERP systems Experience with CRM a plus, especially SalesForce
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT TRESTON IAC LLC

Our name represents the merged product lines of Isles Industries, Advance Engineering, and Computer Furniture & Accessories (CF&A)—all well-known names in the technical furniture industry. We've merged the best of each these companies to create a synergy of design and quality that surpasses their individual strengths. In October 2023, Treston Acquires the Business Assets of IAC Industries Uniting Two Leading Manufacturers of Technical Workstations in the United States. Our sole mission is to improve the organization, function and atmosphere of our customers' production and assembly work areas, inspection stations, and research laboratories. We've approached our mission through such innovations as multi-part extruded aluminum uprights used on our Dimension 4 workstations, our unique Power Distribution System for versatile power control, and by staffing a certified ergonomist to assure maximum usability in all our designs. Treston IAC workstations are unsurpassed in delivering improved efficiency anywhere workers are either seated or standing on the job.

EQUAL OPPORTUNITY EMPLOYER

Treston IAC is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, disability, or veteran status.

REQUIRED ATTRIBUTES AND REASONING ABILITY

The following requirements represent essential characteristics and demonstrated capabilities necessary to excel in this role:

• Provides customers information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, and other related paperwork.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Provide tracking information for outbound orders.
• Ability and willingness to consistently prioritize projects and assignments to meet deadlines effectively.
• Technical aptitude is essential.
• Eagerness and capability to learn details about IAC products.
• Capacity and willingness to work autonomously with minimal supervision.
• Proficiency in interpreting, analyzing, and evaluating various instructions presented in written, oral, diagrammatic, or schedule formats.
• Exceptional organizational skills and the ability to perform effectively in a multitasking environment.

LANGUAGE SKILLS

• Demonstrated proficiency in effectively communicating, cooperating, and collaborating with employees at all levels, as well as inside sales, field sales, distributors, and representatives.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical requirements outlined here are indicative of those necessary for an employee to effectively fulfill the essential duties of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions. During the course of performing job duties, the employee regularly engages in sitting, seeing, talking, and hearing. Additionally, the employee frequently uses hands to manipulate objects and occasionally walks and reaches with hands and arms. On occasion, the employee may need to lift and/or move objects weighing up to ten (10) pounds.

WORK ENVIRONMENT

The descriptions of the work environment provided here reflect typical conditions encountered by employees while carrying out the essential functions of this role. Reasonable accommodations can be arranged to facilitate individuals with disabilities in performing these functions.

Pay:

$22.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person