Find & Apply For Customer Service Representative Jobs in Suwanee, Georgia

Customer Care Advisor

Job ID:

503053 Posted 1 day ago

Suwanee, Georgia

Contract to Hire

Administrative / Clerical

$18/hr

Job Details

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire

• position; fully onsite in Suwanee, GA paying $18/hr W2. Position Overview for the Technical Customer Service Advisor

Receive inbound inquiries regarding products and services

Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed

Investigate and resolve a variety of technical and non-technical inquiries

Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the

Technical Customer Service Advisor:

1+ years of professional experience working in a Call Center or customer service

1+ years of professional experience, troubleshooting, tech support, or help desk

Ability to handle customer request via phone calls, chat sessions and emails

Successful background taking 60+ inbound calls per day

Excellent communication skills and high level of professionalism

High Technical Aptitude, troubleshooting experience

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com