Find & Apply For Customer Service Representative Jobs in Kaneohe, Hawaii

Conduent seeks a Call Center Agent to deliver high-quality customer support for government and commercial clients in a fast-paced, metrics-driven environment. You will handle inbound and outbound calls, resolve account and service issues, and accurately document interactions using digital platforms and CRM tools. You'll follow scripts, policies, and compliance standards while striving to meet performance goals. In Conduent's collaborative, data-driven culture, you'll gain experience with large-scale digital transformation, automation, and process improvement, with opportunities for skill development and career growth. Responsibilities Handle high-volume inbound and outbound customer calls for government and commercial clients Resolve account, billing, and service inquiries using Conduent's digital platforms Document all customer interactions accurately in CRM and case management systems Follow standardized scripts, procedures, and compliance requirements Meet or exceed performance metrics such as handle time, quality, and customer satisfaction Escalate complex or sensitive issues to appropriate teams when needed Collaborate with teammates and supervisors to share feedback and best practices Participate in training and continuous improvement initiatives to enhance service quality Required Skills Customer service Call center operations CRM software Ticketing/case management systems Data entry and documentation Conflict resolution Telephone etiquette Basic computer literacy Time management Compliance and quality standards