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Customer Experience Representative at LaSalle Network Customer Experience Representative at LaSalle Network in Plainfield, Illinois Posted in 13 days ago.

Type:

full-time Customer Experience Representative -

Dental Benefits Employment Type:

Direct Hire Pay:

$21-$23/hour

Benefits:

Health, Dental & Vision options available About The Opportunity We are seeking a Customer Experience Representative to join a growing healthcare organization and provide exceptional service to members, providers, brokers, and group administrators. This is a direct-hire opportunity offering $21-$23/hour along with health, dental, and vision benefit options. This role is ideal for someone with strong customer service skills who is comfortable working in a fast-paced environment and has experience with healthcare benefits, insurance, claims, or dental terminology. You will serve as a primary point of contact, helping customers understand and resolve questions related to dental benefits and claims. What You'll Do Serve as a primary point of contact for subscribers, providers, brokers, and group administrators, answering questions and resolving concerns related to dental benefits and claims Assist with dental claim inquiries, adjustments, discrepancies, and other benefit-related questions Review claims and troubleshoot more complex cases using established guidelines and business rules Investigate potential overpayments and assist with claim adjustments and resolution Explain benefit information, including deductibles, maximums, coordination of benefits (COB), reimbursement, and other dental insurance concepts Accurately document customer interactions, adjustment requests, investigations, and follow-up activity Maintain detailed records and reports to support case management and resolution Navigate multiple systems while communicating with customers and researching information Escalate or route complex issues to the appropriate internal resources when necessary Maintain confidentiality and follow all privacy and security requirements related to electronic Protected Health Information (ePHI) Participate in ongoing training, special projects, and team initiatives Provide support and guidance to newer team members as experience is gained What We're Looking For Previous experience in customer service, healthcare, insurance, benefits, dental, or claims processing Strong verbal and written communication skills Ability to provide professional service while handling potentially complex or sensitive customer concerns Strong attention to detail, problem-solving, and documentation skills Ability to multitask and manage multiple priorities in a fast-paced environment Comfortable working in a call center/ACD environment with established talk-time and work-time expectations Familiarity with dental terminology, claims processing, insurance reimbursement, deductibles, maximums, and coordination of benefits is highly preferred Strong computer skills and ability to learn new systems Ability to work independently while contributing to overall team goals Reliable attendance and punctuality High school diploma or equivalent required Preferred Qualifications Bilingual Spanish/English Previous dental insurance or dental benefits experience Experience reviewing dental photos, X-rays, or provider narratives Additional healthcare or dental-related education, certification, or training Why Join? This is a direct-hire opportunity that offers long-term stability and the chance to grow within the healthcare and dental benefits industry. The position offers $21-$23/hour with health, dental, and vision options available, along with ongoing training and opportunities for professional development. If you are customer-focused, detail-oriented, and interested in building your career within healthcare benefits and insurance, we would love to hear from you! LNCS LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here. All assignments are at-will and their duration is subject to change.