Find & Apply For Customer Service Representative Jobs in Agawam, Massachusetts

Sarat Ford Lincoln is looking for a Service Advisor to join our high-volume, family-owned dealership! With 97 years of serving our community, we take pride in our friendly atmosphere, strong team culture, and commitment to providing an exceptional experience for our customers. As a Service Advisor, you will greet customers, listen to their vehicle service needs, schedule appointments, communicate with technicians, provide updates throughout the repair process, and help ensure a smooth and positive service experience from start to finish. If you are customer-focused, organized, and enjoy working in a fast-paced environment, we would love to hear from you!

Service Advisor Compensation and Benefits:

Competitive Pay:

$70,000-$100,000 Flexible Working Hours Health Insurance PTO & Sick Leave 401(K)

Schedule:

Full-time Monday through Friday Every third Saturday from 7:45 AM-1:00

PM Service Advisor Responsibilities:

Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Minimum of 1 year in service department Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.