Find & Apply For Customer Service Representative Jobs in Poolesville, Maryland

Company Overview Nestled between Germantown, Boyds, Clarksburg, Gaithersburg, and Frederick- our team has served as a trusted resource for pet owners for over 28 years. Many of our staff members have been employed with us for over 12+ years. Our hospital is known for advanced medical capabilities, both medical and surgical with focus on mentorship, and a culture that supports both personal and professional growth. We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities - whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey.

Job Responsibilities:

Client Interaction :

Greet clients warmly and ensure they feel welcome as soon as they arrive at the clinic.

Appointment Coordination:

Efficiently manage appointment scheduling and reminders, ensuring our clinic runs smoothly.

Communication:

Answer phone calls, emails, texts, and in-person inquiries promptly and professionally. Provide accurate information regarding services and appointment availability.

Administrative Support:

Assist our veterinary team with electronic medical records, invoicing/payment processing, and maintaining a tidy reception area.

Team Collaboration:

Work closely with veterinary staff to coordinate appointments, follow-ups, and patient care instructions. Assist veterinary staff with administrative tasks as needed.

Client Education:

Provide basic information to clients regarding preventive care, medications, and treatment plans as directed by our team of veterinarians.

Experience:

Veterinary Medicine:

2 years (Required) Ability to

Commute:

Poolesville, MD 20837 (Required)

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Additional Benefits:

Short-term and long-term disability Free continuing education Mental health support And more!

Pay:

$18.00 - $21.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Work Location:

In person