Find & Apply For Customer Service Representative Jobs in Owatonna, Minnesota

Customer Service Representative Presto Packaging & Foam Inc. -

Owatonna, MN Pay:

$25.00-$30.00 per hour

Job Type:

Full-Time, On-Site Schedule:

Monday-Friday, 8:00 AM-4:30 PM Great Pay. Great Hours. Join a Growing Minnesota Company! Presto Packaging & Foam Inc. is seeking a motivated, organized, and customer-focused Customer Service Representative to join our team in Owatonna, Minnesota. We're looking for someone who enjoys working with people, solving problems, and keeping things running smoothly. The ideal candidate is an excellent communicator, comfortable working with computer systems, detail-oriented, and capable of independently researching information to find answers. This is more than a traditional customer service position. You'll play an important role in managing customer relationships, processing orders, maintaining accurate information, and coordinating with our sales, purchasing, production, and shipping departments. If you take pride in your work, enjoy learning new things, and like being part of a team where your contributions make a difference, we'd love to meet you! What You'll DoCustomer Service & Communication Serve as a primary point of contact for customer questions, order updates, and service needs. Build and maintain strong, professional relationships with customers. Communicate proactively regarding order status, delivery schedules, and customer requests. Respond to customer inquiries by phone and email in a timely, professional manner. Resolve customer concerns by researching information, identifying solutions, and following through. Occasionally visit customers at their facilities using a company-provided vehicle. Ensure customers receive accurate information and exceptional service. Order Entry & Processing Enter and process customer sales orders accurately using our LillyWorks ERP system. Review incoming customer purchase orders for completeness and accuracy. Verify pricing, quantities, product information, and requested delivery dates. Enter and maintain customer information, order details, and other business records. Update existing orders and communicate changes to appropriate departments. Identify discrepancies or missing information and work to resolve them. Maintain accurate records and ensure information is entered correctly and promptly. ERP Systems & Information Management Navigate LillyWorks ERP to research sales orders, purchase orders, inventory, production status, and other business information. Independently locate and interpret information needed to answer customer questions. Use available company systems and resources to investigate order status, availability, and delivery information. Maintain accurate data and organized records. Learn and utilize additional business software and communication tools as needed. Recognize when information requires verification and coordinate with the appropriate team members. Internal Coordination & Problem-Solving Work closely with sales, purchasing, production, and shipping to support customer needs. Communicate important order information and changes to the appropriate departments. Identify potential problems early and help coordinate solutions. Follow up on outstanding requests to ensure issues are resolved. Take ownership of responsibilities and see tasks through to completion. Research information independently whenever possible while maintaining effective communication with the team. Help improve processes that support customer satisfaction, accuracy, and efficiency. What We're Looking For Strong Communication Skills Excellent verbal and written communication skills. Professional, friendly, and confident when interacting with customers. Ability to communicate clearly with both customers and coworkers. Computer Skills & Attention to Detail Strong computer skills and the ability to learn new software quickly. Comfortable navigating multiple screens, reviewing information, and entering data. Excellent attention to detail and commitment to accuracy. Ability to understand and work with sales orders, purchase orders, and customer records. Experience with ERP systems, order management software, or business management systems is preferred. Organization & Problem-Solving Strong organizational and time-management skills. Ability to manage multiple priorities in a busy environment. Willingness to take initiative and independently find answers. Ability to recognize problems, ask appropriate questions, and follow through. Dependable, accountable, and committed to completing tasks accurately. Experience & Qualifications Previous experience in customer service, order entry, account coordination, or administrative support preferred. Experience processing customer orders or working with purchase orders is a plus. Comfortable using Microsoft Office, email, and other business software. Ability to work independently while contributing to a team environment. Willingness to learn about our products, customers, and manufacturing processes. Ability and willingness to occasionally travel to customer locations using a company-provided vehicle. Manufacturing experience and previous LillyWorks experience are NOT required. We're willing to train the right person who brings strong communication skills, computer proficiency, attention to detail, and a positive attitude. Compensation & Benefits We believe in rewarding great employees and providing a positive work environment.

Competitive Pay:

$25.00-$30.00 per hour , depending on experience and qualifications

Consistent Schedule:

Monday-Friday, 8:00 AM-4:30 PM Health insurance Dental insurance 401(k) retirement plan Paid time off (PTO) Full-time, on-site employment Training and opportunities for professional development Supportive, team-oriented work environment Why Work at Presto Packaging & Foam? Presto Packaging & Foam Inc. is a Minnesota-based manufacturer specializing in custom packaging solutions, including wood pallets, crates, protective foam packaging, and other industrial packaging products. We work with businesses across a variety of industries, helping them protect their products and solve packaging challenges. At Presto, we believe exceptional customer service starts with great communication, teamwork, and accountability. We're looking for someone who wants to become an important part of our organization, build relationships with customers, and contribute to our continued growth. We value employees who take initiative, solve problems, communicate effectively, and take pride in doing things right. If you're looking for a position where you can use your customer service skills, work with a great team, and make a meaningful contribution every day, we'd love to hear from you! Apply Today! Join Presto Packaging & Foam Inc. and become part of a team dedicated to delivering outstanding customer service and innovative packaging solutions. We look forward to hearing from you! Presto Packaging & Foam Inc. is an Equal Opportunity Employer.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Application Question(s): Are you available to work on-site in Owatonna, Monday-Friday, 8:00 AM-4:30 PM? How many years of experience do you have in customer service, order processing, or administrative support? Have you worked with an ERP system, order management system, or other business software? How comfortable are you learning new software and navigating multiple screens to research information? Are you comfortable communicating directly with customers by phone, email, and occasional in-person visits?

Work Location:

In person