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Customer Service Agent The CCS Companies

• 3.6 Salem, NH Job Details Full-time $45,000
• $56,000 a year 3 days ago Benefits Paid training Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Referral program Qualifications Training program Customer communication Basic math Employee relationship building High school diploma or GED Performing background checks Typing Full Job Description Are you looking to work a Monday•Friday schedule AND make a great base pay AND make an amazing BONUS!

?!? The CCS Companies are hiring for shifts in our Salem, NH location! Hourly base pay is up to $16.00/hr and on average our Associates are currently earning between $22.00

• $27.00 per hour after bonus , with experienced Associates making over $30.00 per hour! No experience is necessary
• we provide a dedicated 2 Week Paid Training Program to help you be successful immediately.

Why Work for CCS? Earn $1000 Welcome Bonus just for completing training! Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year! Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO ! No weekends! No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options. Weekly & Monthly Prizes and Giveaways

• Red Sox/Celtics/Bruins Tickets, Gift Cards and more! Excellent Employee Referral program
• make an extra $1500 referring great people!

Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program! Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement, Paid Holidays including your Birthday off and a Floating Summer Holiday and so much more!

ESSENTIAL FUNCTIONS

Maintains a professional and customer-friendly manner with each account. Maintains knowledge and compliance with all applicable federal and state laws (e.g.

FDCPA, UDAAP

). Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism. Negotiates payment plans and settlements with our clients' customers based upon client-specific parameters. Identifies disputes promptly and ensures proper resolution. Participates in various problem-solving and decision-making activities, as required. Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment. Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives. Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner. Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS AND REQUIREMENTS

Minimum 1+ year in a Customer Service position preferred. Strong interpersonal and verbal communications skills. Moderate typing skills required (35 wpm). Basic math and written communication skills. Ability to be receptive to feedback, willing to learn. Ability to be receptive and responsive to change and to embrace continuous improvement. Ability to maintain a predictable and consistent full-time work schedule. Must successfully pass background check.

EDUCATION REQUIREMENTS

High school diploma or equivalent required, college degree preferred The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.

Pay:

$45,000.00

• $56,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Were you referred to CCS by a current CCS employee?

Education:

High school or equivalent (Required)

Language:

Spanish (Preferred) Ability to

Commute:

Salem, NH 03079 (Required)

Work Location:

In person