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Insurance Posting & Customer Service Specialist
Job Description
Insurance Posting & Customer Service Specialist Posting & Patient Accounts Specialist Location:
North Oklahoma City, OK
Pay:
$17-$20/hour
Schedule:
Full-Time | On-Site Position Overview
The Posting & Patient Accounts Specialist is responsible for accurately posting insurance and patient payments, managing accounts receivable, verifying insurance benefits, handling patient inquiries, and supporting daily revenue cycle operations for Oklahoma and Texas locations. Qualifications
Previous experience in medical billing, payment posting, accounts receivable, or healthcare revenue cycle management preferred.
Experience working with Athena and/or Brightree strongly preferred.
Strong attention to detail and accuracy.
Ability to handle multiple priorities and work effectively in a fast-paced healthcare environment.
Key Responsibilities
Payment Posting & Revenue Cycle
Post all time-of-service payments for Oklahoma and Texas in Athena and Brightree.
Post office visit (OV) charges for Oklahoma and Texas.
Post patient checks to the appropriate accounts.
Post credit card and virtual insurance payments.
Manage BASYS automatic payments and post monthly DME payments for Oklahoma and Texas.
Monitor declined credit card payments and contact patients to update payment information on file.
Work denied and held claims in Athena.
Research and resolve unapplied payments and remittance payments in Athena.
Review and work the AR Dashboard, including patient calls and resupply payments.
Update the AR Dashboard with corrected account information once issues are resolved.
Patient Accounts & Customer Service
Take patient payments over the phone.
Handle incoming patient calls and questions related to Athena and Brightree accounts.
Assist patients with account questions, balances, payments, and other billing-related concerns.
Verify insurance coverage and complete required insurance verification forms.
Audit and apply UAB charges to patient invoices when statements or HSA account information is requested.
Mail & Deposit Responsibilities
Process incoming mail and separate insurance checks from other payments.
Send copies of EOBs to Athena and Brightree for accurate payment posting.
Prepare and complete weekly deposits for all checks collected.
Benefits
- Health Insurance
- Dental Insurance