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AC
ALLEGIANCE CREDIT UNION
Member Services Phone FC (Call Center Rep)
Entry-Level JobVerifiedNo experience needed
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Scorecard
Based on Oklahoma data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,322 / year median in Oklahoma
-2% projected decline
Job Description
Member Services Phone FC (Call Center Rep)
ALLEGIANCE CREDIT UNION - 4.2
Oklahoma City, OK Job Details Full-time $19.08 an hour 18 hours ago Benefits Work from home Qualifications Electronic fund transfers Managing customer accounts Wire transfer payment processing Email customer support Account maintenance Client inquiry handling Bank transfers Promoting bank products Video conferencing software Financial counseling Financial services Video conferences (communication methods) Handling account queries Suggestive selling Bank Secrecy Act Escalation handling Promoting bank services Office of Foreign Assets Control (OFAC) Entry level Video conferencing systems operation Client interaction via phone calls Full Job Description- A completed application is required for consideration of employment.
- Full-Time Member Services Phone FC (Call Center Rep) Monday - Friday 8:00 a.m. - 5:00 p.m.
- After initial on-site training is complete, this position will be a Work From Home position with occasional in office trainings.
- Oklahoma residency required by start date.
Role:
Responsible for providing an excellent member service experience. Assists members and potential members with a wide variety of account services and account maintenance. Identifies and suggests financial services that would improve our members' lives. Courteously and promptly resolves member questions and problems or properly refers them to the appropriate department. Attendance is an essential function of performing the duties of this job.Essential Functions & Responsibilities:
60% Handles members' phone and online inquiries, addresses questions about products and services, resolves issues within authority, and refers complex problems to a supervisor with recommendations. 20% Identify cross-sell opportunities and cross-sell services to members. 10% Process wire requests and respond to call center emails in a timely manner. Assist with web & video chat as time permits. 10% Conducts account maintenance functions as needed, including all types of deposit products; explains various account and ownership options, providing the necessary counseling to meet members' needs. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other job related duties as assigned.Benefits
- Dental Insurance