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Customer Service Representative
Indiana, PA

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ATTEM Inc.

Representative Payee Client Services Specialist

Job Description

Representative Payee Client Services Specialist Indiana, PA 2 DAYS AGO 22863649 Summary Indiana, PA In-Person $13.50 - $13.50 per Hour 1 Years Experience High school graduate or equivalency certificate (GED) No Commission 35.00 hours per week / Day Shift / Full-Time / Hours May Vary Description Representative Payee Client Services Specialist Indiana, Pennsylvania $13.50 per hour Monday - Friday, 8:30 AM - 4:30 PM What's in it for you? Benefits once hired on permanently include Zero Deductible Medical Coverage, Vacation, Personal and Sick Days, 15 Paid Holidays, Vision, Dental and Life Insurance Options, Credit Union, Union, Mileage Reimbursement Position Summary The Representative Payee Client Services Specialist provides direct client support, benefits coordination, budgeting assistance, and case management services within the Representative Payee Program. This position helps clients maintain stability through communication, advocacy, referrals, and compliance with agency and Social Security requirements. Areas of Responsibility Client case management and ongoing support Benefits coordination and application assistance Budget monitoring and financial advocacy Community referrals and service coordination Program compliance, documentation, and reporting Core Duties Serve as a liaison with Social Security and other agencies on behalf of clients Maintain regular client contact through office visits, phone calls, email, and follow-up appointments Conduct intake appointments, needs assessments, budgeting reviews, and goal planning Assist clients with benefits, housing applications, tax-related programs, and community resource referrals Advocate with landlords, vendors, service providers, family members, and partner agencies as appropriate Monitor client needs, balances, special spending requests, and reportable changes Maintain complete, accurate, confidential case files and program documentation Minimum Qualifications One year of experience in social services, case management, counseling, adult education, mental health, or a related field Strong communication, organizational, math, and problem-solving skills Ability to work independently and manage multiple responsibilities Knowledge of community resources and social service systems preferred Basic computer skills and willingness to learn agency systems Ability to maintain professionalism, confidentiality, and a client-centered approach Requirements Valid driver's license, reliable transportation, and proof of vehicle insurance meeting agency standards Willingness to travel as needed Ability to obtain Motor Vehicle Report and Act 33 and Act 34 clearances Ability to maintain strict confidentiality and manage sensitive client information with discretion Drug Screen and Criminal Background Check Additional Details
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