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Customer Support
Customer Service Representative
Indiana, PA
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Representative Payee Client Services Specialist
Indiana, PA
2 DAYS AGO
22863649
Summary
Indiana, PA
In-Person
$13.50 - $13.50 per Hour
1 Years Experience
High school graduate or equivalency certificate (GED)
No Commission
35.00 hours per week / Day Shift / Full-Time / Hours May Vary
Description Representative Payee Client Services Specialist Indiana, Pennsylvania
$13.50 per hour
Monday - Friday, 8:30 AM - 4:30 PM What's in it for you? Benefits once hired on permanently include Zero Deductible Medical Coverage, Vacation, Personal and Sick Days, 15 Paid Holidays, Vision, Dental and Life Insurance Options, Credit Union, Union, Mileage Reimbursement Position Summary The Representative Payee Client Services Specialist provides direct client support, benefits coordination, budgeting assistance, and case management services within the Representative Payee Program. This position helps clients maintain stability through communication, advocacy, referrals, and compliance with agency and Social Security requirements. Areas of Responsibility Client case management and ongoing support
Benefits coordination and application assistance
Budget monitoring and financial advocacy
Community referrals and service coordination
Program compliance, documentation, and reporting Core Duties Serve as a liaison with Social Security and other agencies on behalf of clients
Maintain regular client contact through office visits, phone calls, email, and follow-up appointments
Conduct intake appointments, needs assessments, budgeting reviews, and goal planning
Assist clients with benefits, housing applications, tax-related programs, and community resource referrals
Advocate with landlords, vendors, service providers, family members, and partner agencies as appropriate
Monitor client needs, balances, special spending requests, and reportable changes
Maintain complete, accurate, confidential case files and program documentation Minimum Qualifications One year of experience in social services, case management, counseling, adult education, mental health, or a related field
Strong communication, organizational, math, and problem-solving skills
Ability to work independently and manage multiple responsibilities
Knowledge of community resources and social service systems preferred
Basic computer skills and willingness to learn agency systems
Ability to maintain professionalism, confidentiality, and a client-centered approach Requirements Valid driver's license, reliable transportation, and proof of vehicle insurance meeting agency standards
Willingness to travel as needed
Ability to obtain Motor Vehicle Report and Act 33 and Act 34 clearances
Ability to maintain strict confidentiality and manage sensitive client information with discretion
Drug Screen and Criminal Background Check Additional Details
Driver's License:
Class C - Standard Drivers License How To Identify Potential Job Scams