Find & Apply For Customer Service Representative Jobs in Fountain Inn, South Carolina

Company Overview SAATI develops, produces, and commercializes advanced technical fabrics and chemicals for industrial use. Innovation and service guide its work creating technologies for life.

ROLE AND RESPONSIBILITIES

The successful candidate must adhere to procedures, produce accurate, high-quality work, remain productive and cost-conscious, and be comfortable working in a challenging, dynamic, fast-paced environment. Respond to requests for quotation (RFQs) and market leads by reviewing requests and existing agreements, identifying products, and obtaining pricing and lead times. Process domestic and international customer purchase orders. Review orders against quotations, contracts, and standard terms; resolve discrepancies; enter accurate sales orders in SAP; address credit holds; send order acknowledgments; and provide stock status and estimated arrival times (ETAs). Manage open orders, including back orders. Review orders for potential issues, process expedite requests, communicate order status, and resolve delivery or order concerns in coordination with Sales, Manufacturing, Operations, and other commercial teams. Prepare required documentation for international shipments, including pro forma and commercial invoices, packing slips, USMCA documentation, and other requested paperwork. Communicate with supply chain, production, accounting, and shipping teams regarding customer orders. Coordinate customer shipments with shipping teams, customers, customs brokers, and freight forwarders. Provide shipment tracking information, proof of delivery (POD), commercial invoices, packing slips, and other requested order documentation. Maintain organized records of requests for quotation (RFQs), quotations, purchase orders, order acknowledgments, customer communications, and related documentation in SAP and other applicable systems. Monitor customer / customer account. Includes understanding issues, trends and general "healthiness" of the customer-supplier relationship to assist the organization (sales representatives, supply chain, accounting and management) in the service and support of our customers. Assist with customer complaints and corrective-action efforts; gather relevant information and enter or update case details in designated quality system. Assist with Return Material Authorization (RMA) and requests by gathering facts, obtaining approval decisions, coordinating communications, monitoring returns and entering or expediting replacement orders as needed. Support resolution of accounts receivable issues by investigating deductions or nonpayment, assessing whether collection or credit is appropriate, and coordinating escalations with the Customer Service Manager, Regional Sales Manager and Commercial Managers. Provide product literature, basic technical data, test reports and other customer information. Understand, follow and promote environmental, health and safety policies and company procedures. Perform other duties as requested, directed or assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High school diploma required; a bachelor's degree or equivalent combination of education and experience is a plus. Three to five years of customer service experience preferred; candidates with demonstrated initiative and a desire to grow may be considered. One to two years of related experience and/or training may also be considered. Strong written and spoken English skills, including the ability to prepare business correspondence, reports 2 and procedures and communicate effectively with customers, managers and colleagues. Comfortable with calculations involving discounts, percentages, measurements and conversions between imperial and metric units. Strong attention to detail, organization, analytical thinking, time management, multitasking, communication and problem-solving skills. Self-starter with integrity and confidence who can work with limited supervision and manage tasks from start to finish. Team-oriented and able to work effectively across departments, business units and cultures. Intermediate or higher proficiency with Microsoft Office required. Experience with SAP/ERP, CRM and quality systems is beneficial. Ability to read and interpret business information, technical procedures, schedules and applicable regulations, and to solve practical problems with limited standardization.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person