Find & Apply For Customer Service Representative Jobs in Unionville, Virginia

VILLAGE MOTORSPORTS IS GROWING

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JOIN OUR TEAM!

POWERSPORTS & MARINE

SERVICE WRITER

Do you know how to take care of customers, stay organized in a fast-paced environment, and keep things moving when the shop gets busy? Village Motorsports is looking for a motivated Powersports & Marine Service Writer to join our growing team. We are a local Kawasaki, Yamaha, Suzuki, Polaris, Godfrey, Hurricane, Four Winns, and MasterCraft dealer, serving customers across both the powersports and marine industries. We're not simply looking for someone to stand behind a service counter. We're looking for someone who can communicate, organize, follow through, solve problems, and take ownership of the customer experience.

WHAT YOU'LL DO

As a Service Writer, you'll be the primary connection between our customers and our technicians. You'll help keep our Service Department organized and our customers informed by: Greeting customers and listening carefully to their service concerns Writing clear and accurate repair orders Scheduling service appointments and helping manage shop workflow Communicating estimates, technician findings, repair status, and delays Obtaining and documenting customer authorization Coordinating with technicians and our Parts Department Monitoring open repair orders and making sure nothing gets forgotten Keeping customers updated throughout the repair process Reviewing completed work before customer pickup Explaining repairs and maintenance clearly when customers pick up their equipment Maintaining accurate documentation for customer-pay, warranty, insurance, and service-contract repairs Helping customers understand the proper maintenance and safe operation of their equipment You'll work with everything from motorcycles, ATVs and UTVs to personal watercraft, boats, outboards, inboards, and other marine equipment.

WHO WE'RE LOOKING FOR

You don't need to know everything on your first day. You do need to be someone who is willing to learn, takes responsibility seriously, and follows through on commitments. We're looking for someone with: Excellent customer-service and communication skills Strong organization and attention to detail The ability to handle multiple customers and repair orders at the same time Dependable attendance and a strong work ethic Professional telephone, email, and face-to-face communication skills Basic mechanical knowledge or a strong interest in powersports and marine equipment The ability to communicate effectively with technicians, Parts, management, and customers The ability to stay professional when handling difficult situations A willingness to learn and continuously improve Previous powersports, marine, automotive, or service-advisor experience is a plus, but the right attitude, communication skills, and ability to learn are extremely important to us.

MORE THAN A JOB

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BECOME PART OF THE VILLAGE

Our mission is to provide our customers with high-quality products and services at a fair price while providing our employees with a safe and enjoyable work environment. Every employee is a key part of our success. We believe our employees should be able to express their ideas and opinions, have opportunities to grow, and earn an equitable standard of living. We also believe a dealership should be part of the community it serves. Village Motorsports strives to be a pillar in our community, including helping educate customers about the safe operation of the powersports and marine equipment we sell and service. Most importantly, we want our customers and employees to have an experience they are proud to be a part of.

WE'RE LOOKING FOR FUTURE LEADERS

Village Motorsports is growing, and we're looking for people who want to grow with us. If you're looking for an opportunity where you can develop your skills, take on greater responsibility, contribute ideas, and become an important part of a growing powersports and marine dealership, we want to hear from you. Join the Village Motorsports team and help us deliver the level of service our customers expect and deserve. Apply today and become part of the Village.

Pay:

$45,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Retirement plan

Work Location:

In person